Sr Manager, HR Operations - 108521

$90,000 - $175,000/Yr

Mode Transportation - Dallas, TX

Full-time - Manager

Onsite - Dallas, TX

101-250 employees

Truck Transportation

About the position

The Sr Manager, HR Operations at MODE Global is a pivotal role that reports directly to the SVP of Human Resources. This position is responsible for overseeing the comprehensive U.S. Benefits offerings, managing U.S. Payroll, and HRIS management. The individual in this role will be tasked with the delivery of U.S. Benefits, resolving escalated issues, managing vendor relationships, and creating effective communications. The role requires collaboration with various functional areas within the company as well as with external consultants and administrators. This is a hands-on opportunity that emphasizes innovation and the facilitation of activities that support domestic rewards initiatives within a rapidly growing company. The Sr Manager will also serve as a Digital HR subject matter expert, demonstrating strong technical proficiency in HRIS, particularly with Paycom, and additional technologies related to best-in-class talent management practices. In the Benefits domain, the Sr Manager will collaborate closely with employees, managers, HR colleagues, and vendors to effectively communicate outcomes and mitigate risks. They will support benefits administration processes, anticipate legal changes for leave requirements across the U.S., and proactively identify solutions to ensure compliance and enhance employee experience. The role also involves managing vendor relationships, overseeing benefit inquiries, and leading perk and fringe benefit programs to ensure compliance and efficiency. The Sr Manager will be responsible for identifying process improvements to enhance the employee experience and ensure that benefits programs remain competitive and current with industry trends. In terms of Payroll, the Sr Manager will supervise and coordinate the activities of payroll staff, ensuring operational requirements are met. They will be involved in the month-end financial close process, advise the business on payroll processing and employment tax reporting, and manage compliance with internal accounting and payroll policies. The role also includes managing relationships with external payroll service providers and ensuring smooth payroll production. For HRIS and HR Systems, the Sr Manager will drive best practices and expanded capabilities of Paycom, collaborating with executive leadership and HR staff to identify system improvements. They will design, implement, and maintain system customizations and integrations to support various business needs, assisting with debugging system integration and functionality issues as necessary.

Responsibilities

• Oversee overall US Benefits offerings, US Payroll, and HRIS management.
• Resolve escalated issues and manage vendor relationships.
• Create effective communications regarding benefits and payroll processes.
• Collaborate with functional areas within the company and external consultants.
• Support benefits administration processes for U.S. benefits administration.
• Anticipate legal changes for leave requirements and ensure compliance.
• Manage invoicing issues, program changes, and vendor contract management.
• Serve as primary support for sensitive and escalated employee concerns.
• Lead perk and fringe benefit programs to ensure compliance and efficiency.
• Oversee benefit inquiries from employees, HR, and senior management.
• Identify process improvements to enhance employee experience.
• Develop and implement communications and marketing recommendations for rewards initiatives.
• Supervise, train, and coordinate payroll staff activities.
• Involve in the month-end financial close process for payroll-related accounts.
• Advise on payroll processing and employment tax reporting requirements.
• Manage compliance with internal accounting and payroll policies.
• Support internal and external audits related to payroll.
• Manage relationships with external payroll service providers.
• Define and execute M&A integration plans for payroll systems.
• Drive measurable improvements through key performance indicators.

Requirements

• Bachelor's degree in business administration or a related field.
• Seven plus years of payroll experience in a large, multi-state organization.
• At least three years of hands-on payroll tax experience.
• At least five years of experience managing staff.
• Certified payroll professional (CPP) certification is a plus.
• Experience in multinational payroll is a plus.
• At least two years of Paycom system admin experience strongly preferred.
• Excellent understanding of multi-state payroll and taxes at federal, state, and local levels.
• Proficient in Microsoft Excel.
• Strong understanding of accounting policies and procedures.
• Experience with integrating payrolls acquired through M&A.
• Excellent written and oral communication skills.
• Strong leadership skills with a collaborative working style.
• Strong program management and organizational skills.
• Ability to continuously improve processes and leverage automation opportunities.
• Ability to select, retain, and develop talent to support company objectives.

Nice-to-haves

• Experience in a rapidly growing company.
• Knowledge of best-in-class talent management practices.
• Experience with debugging system integration issues.

Benefits

• Medical, dental, and vision insurance coverage.
• Flexible time off policies.
• Generous 401k match.
• Inclusive and supportive workplace environment.