Sr. Manager, HR Operations

$151,200 - $172,700/Yr

Logicmonitor - San Francisco, CA

Full-time - Mid Level

San Francisco, CA

Professional, Scientific, and Technical Services

About the position

The Sr. Manager, Employee Success Operations at LogicMonitor is a pivotal role responsible for driving global HR operations initiatives and leading a team focused on maintaining people systems and processes. This position aims to enhance the employee experience through data integrity and streamlined operations, ultimately supporting a high-performance culture. The role involves managing HR analytics, overseeing HR systems, and collaborating with various stakeholders to optimize HR technology and processes.

Responsibilities

• Lead HR analytics and data reporting for Executive Leadership Team (ELT) and Board of Directors (BOD) presentations.
• Manage and mentor the Employee Success Operations team, including Coordinators and Specialists.
• Oversee current HR systems, identify gaps and inefficiencies, and manage future HRIS changes and implementations.
• Partner with HR Business Partners (HRBP) to configure customized Workday dashboards for each Executive Team member.
• Audit and scrub all employee data to establish accurate reporting.
• Collaborate with global HR, Finance, Payroll, IT, and internal stakeholders to improve Workday as LogicMonitor's primary people system.
• Recommend best practices for optimal use of Workday and other HR systems based on business needs and growth plans.
• Partner with Business Systems, Business Intelligence, and Security teams to enhance system integrations.
• Guide the HR Ops team in creating reports and dashboards, and educate the broader LM team on available resources.
• Participate in the ongoing design, testing, deployment, and maintenance of Workday configurations.
• Troubleshoot and resolve production issues with exceptional customer service.
• Consult with internal stakeholders to provide technology solutions that align with business needs and goals.
• Provide support for Workday, researching and resolving complex issues and process flaws.
• Assist HR teams with data analysis and system configuration for key events like talent assessments, promotions, and compensation changes.
• Collaborate with IT to implement new or enhanced technology and manage system support.
• Develop and maintain user procedures, guidelines, training, and documentation.
• Partner with Employee Relations (ER) Sr. Manager on HR compliance and policies.
• Oversee the Global Mobility function.
• Handle ad-hoc project requests as needed.

Requirements

• 3-5 years of HRIS experience, including 1-2 years with Workday.
• 3-5 years of people management experience.
• Strong knowledge of best practices in HR technology to solve business problems and create innovative solutions.
• Experience leading system implementations and project management.
• Advanced spreadsheet skills with strong statistical, analytical, and problem-solving abilities.
• Excellent written and verbal communication skills, including high-quality document and report preparation.
• Ability to work independently and as a collaborative member of both business and global HR teams.
• Proven ability to manage multiple high-priority tasks, adapt to shifting priorities, and meet deadlines.
• Sound judgment, particularly in handling proprietary and confidential information.

Benefits

• Comprehensive health, dental and vision coverage
• Generous parental leave policies
• Access to Employee Assistance Program
• Various Wellness programs
• 401K with company matching
• Learning and development stipend
• Unlimited vacation policy