Sr. Manager - IDCS Engineering

$90,000 - $180,000/Yr

Shi International Ltd - Piscataway, NJ

Full-time - Senior

Piscataway, NJ

5,001-10,000 employees

Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

The Senior Manager - Engineering IDCS is responsible for leading and managing a team of configuration and automation engineers, ensuring high-quality engagement and effective resource utilization. This role involves strategic planning to align operational goals with the company's growth objectives, requiring deep technical expertise in data center infrastructure and strong project management skills.

Responsibilities

• Manage and mentor a team of System Engineers and Engineering Associates, providing clear direction and setting priorities.
• Spearhead the hiring and development of top-tier engineering talent, promoting a culture of innovation and continuous improvement.
• Monitor project progress, identify risks, and implement mid-course mitigation strategies to ensure targets are met and customer satisfaction is guaranteed.
• Prepare and present regular project status reports to senior management.
• Manage customer escalations effectively.
• Maintain internal infrastructure, network, and automation environment, including advanced debugging and troubleshooting connectivity issues.
• Guide the team on troubleshooting and improving the design of automation, information, and operational support systems.
• Ensure adequate resources for the Engineering team to complete team and Business Unit projects.
• Implement and maintain quality control processes.
• Establish staff performance objectives and development goals, developing and tracking KPIs to ensure team performance aligns with organizational goals, KPIs, and SLAs.
• Conduct performance reviews and provide ongoing feedback.
• Engage in strategic business discussions, contributing insights that shape company policies.
• Provide technical leadership in the design and construction of data center infrastructure.
• Stay current with industry trends and emerging technologies.

Requirements

• Bachelor's degree in computer science or related field (advanced degrees/certifications preferred).
• 15+ years of experience in Integration Data Center Services or equivalent discipline.
• 10+ years of experience in management with responsibility for technical strategy and customer-facing activities.
• 6+ years of experience leading cross-functional projects.
• Strong knowledge of data center infrastructure (electrical, mechanical, network systems).
• Excellent leadership, communication, and interpersonal skills.
• Strong analytical, organizational, and problem-solving abilities.
• Proven success in managing high-performing technical teams and delivering complex IT projects.

Nice-to-haves

• Advanced knowledge of SHI Tools and applications as they relate to the IDCS Business Unit.
• Experience in the Integration Data Center Services organization.

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• 401K
• Flexible spending account