Sr. Manager -Implementation

ADP - Tempe, AZ

Full-time - Mid Level

Tempe, AZ

Professional, Scientific, and Technical Services

About the position

At ADP, we're passionate about leading the way in Human Capital Management. Through leading-edge innovation, we're quickly changing the face of our industry and are looking for the right leaders to help us make waves. If you enjoy taking on challenges, upholding values, energizing a team, and exceeding goals, you'll fit right in with our dedicated team, who make amazing things happen for each other and our clients every day. In the role of Sr. Manager - Implementation, you will leverage your project management and leadership expertise to assist the Team Director in establishing the direction of daily activities, ensuring efficient operations, and creating an overall productive and enjoyable working environment for employees. You will lead daily activities of the team to ensure that all work is completed according to scheduled deadlines with attention to quality standards, priorities, and overall goals. Your responsibilities will also include overseeing the use of standard process workflows by the team and functioning as a consultant and business partner to other groups within ADP. You will be responsible for training and mentoring team members, identifying development needs across the team, and working with the Director to coordinate additional training as needed. Tracking various productivity and performance standards will be crucial to ensure that established levels are achieved, especially during critical activity periods. Additionally, you will serve as an acting backup to the Director, providing leadership, guidance, and direction to team members in the absence of the director. Your role will also involve managing escalated issues, collaborating with peers to establish best practices, analyzing team statistics, and preparing reports for the Director. Evaluating associates on performance and completing annual performance appraisals will be part of your duties, along with developing and administering corrective action and performance improvement plans. You will have hiring and firing authority in conjunction with Human Resources and may have budgetary responsibility as well.

Responsibilities

• Lead daily activities of the team to ensure that all work is completed according to scheduled deadlines with attention to quality standards, priorities and overall goals.
• Enhanced understanding and implementation of Business Units strategic goals.
• Oversee the use of standard process workflows by team.
• Function as a consultant and business partner to other groups within ADP.
• Train and mentor team members and identify development needs across the team, working with the Director to coordinate additional training as needed.
• Track various productivity and performance standards to ensure that established levels are achieved, especially during critical activity periods.
• Serve as an acting backup to the Director, providing leadership, guidance and direction to team members in the absence of the director.
• Manage escalated issues and provide direction.
• Collaborate with peers to establish best practices.
• Analyze team statistics and prepare reports for the Director.
• Evaluate associates on performance and complete annual performance appraisals.
• Work in collaboration with associates to establish Individual Development Plans.
• Develop and administer corrective action and performance improvement plans.
• Hire/Fire authority in conjunction with Human Resources.
• May have budgetary responsibility.
• May have oversight of Workforce Management to include scheduling, and succession planning.
• Participate in task forces, strategic initiatives, stretch assignments and collaboration opportunities with other business units.

Requirements

• Bachelor's degree.
• At least 5 years of experience.
• At least 3 years of people leadership experience.
• Up to 10% travel activity required.

Nice-to-haves

• Global HCM experience a plus.
• MBA or advanced degree.
• CPP or FPC certification highly preferred.
• Ability to communicate effectively to all levels of internal and external contacts verbally and in writing.
• Excellent collaboration, organizational, time management, customer service and problem-solving skills and the ability to work accurately and meet deadlines with frequent interruptions.
• Ability to work and thrive in a team environment, focused on achieving results.
• Ability to maintain cooperative working relationships with all levels of management.
• Ability to assess team members' performance and provide motivational support.
• Ability to work both independently and as part of a team.
• Strong client relationship building skills.
• Ability to recognize basic procedural issues as they arise and escalate to the appropriate level.
• Ability to demonstrate learning agility and critical thinking skills and apply basic concepts in new situations.
• Proficient in the latest web technologies and working knowledge of various operating systems.
• Proficient using Microsoft Office.
• Proficiency and in-depth knowledge of all pertinent ADP HR, Payroll and Benefits policies and procedures.
• Prior leadership training.