Sr. Manager, IT Service Management (ITSM)
Genesys
461d•$128,900 - $239,300•Remote
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About The Position
The Senior Manager, IT Service Management (ITSM) will lead and mature the ITSM function within Genesys, focusing on implementing best practices to enhance IT operations and service delivery. This role involves product development and executing ITSM strategy in collaboration with engineering and operations teams, ensuring that service management processes are optimized for efficiency and compliance while improving user experience.
