Sr Manager Learning & Development

Bangalore, IN

Professional, Scientific, and Technical Services

About the position

A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. In this role, you will work for IBM BPO, part of Consulting that, accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including IBM Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience.

Responsibilities

• Create instructional sound learning experiences using adult learning principles designed to close performance gaps.
• Lead and mentor teams of other IDs and Associate IDs, as needed.
• Assist the Project Manager in developing client proposals and also support in documenting, reviewing, and validating client requirements.
• Write and evaluate learning or performance objectives based on needs analysis, requirement gathering, and project scope.
• Leverage adult learning theory and client scope to select and implement instructional strategies.
• Create instructional design documents.
• Recommend delivery system alternatives based on learning strategy, content, and client constraints.
• Develop content and/or oversee content development while collaborating with other learning team members.
• Assist in and/or conduct pilots of new learning experiences.
• Design evaluation instruments (such as assessment questions or surveys) to measure learning effectiveness and improve new or existing learning experiences.
• Communicate regularly with the Project Manager, reporting progress and staying within the project hour allocations while adhering to budget limits.
• Proofread, edit, and update all learning deliverables regularly.
• Act as a team QA, reviewing all team deliverables.

Requirements

• Graduate or postgraduate with 10-12 years of overall experience with a minimum of 5-7 years in end-to-end Content Development/ Instructional Design for any International IT / ITES Company.
• Strong hands-on experience in design methods including the ADDIE model at a Global Level & Graphic Model Tools.
• Proven ability to apply learning theory, create learning experiences, and deliver them effectively.
• Expertise in conducting audience, job tasks, and content analysis to tailor learning solutions.
• Skilled in writing performance objectives and assessment questions.
• Proven experience in courseware development tools like Captivate, Camtasia, Articulate Rise, murf, PageTiger or WalkMe.
• Relevant Experience in using graphic tools for Image resizing, cropping, colour adjustment, and text replacement.
• Excellent communication skills in English both oral & written.
• Strong knowledge of MS Excel.
• Ability to pre-empt potential issues and reprioritize work to meet ever-changing needs of customers both internal and external.
• Ability to think through complex issues and situations and develop robust, well-thought-out solutions that meet the needs of the business.
• Effectively Works with Others - Works well with internal customers and external suppliers and can positively influence others in problem-solving and work process improvements.
• Excellent Customer Service skills - ability to communicate to all people at all levels within the organization.
• Ability to resolve difficult customer service issues.
• High degree of numeracy skills with meticulous attention to details.
• Teamwork - the ability to work well within the team.
• Flexible to work in night shifts.

Nice-to-haves

• Ambitious individual who can work under their direction towards agreed targets/goals.
• Ability to work under tight timelines and have been part of change management initiatives.
• Proven interpersonal skills while contributing to team effort by accomplishing related results as needed.
• Enhance technical skills by attending educational workshops, reviewing publications etc.