Sr. Manager, Marketing, Spatial Portfolio

$140,000 - $140,000/Yr

10X Genomics - Pleasanton, CA

Full-time - Mid Level

Pleasanton, CA

Professional, Scientific, and Technical Services

About the position

The Sr. Manager of Marketing for the Spatial Portfolio at 10x Genomics is responsible for driving the successful adoption of the company's spatial product offerings. This role focuses on ensuring customer success, increasing product utilization, and improving implementation processes. The ideal candidate will leverage their expertise in life science marketing and customer relationship management to break down barriers to implementation and support large-scale spatial project initiatives.

Responsibilities

• Develop and implement comprehensive communication plans for on-market spatial products that highlight the value of the 10x portfolio and drive increased utilization.
• Collaborate with the marketing team to showcase customer success stories and case studies.
• Continuously analyze and optimize customer success initiatives based on data-driven insights.
• Identify and address bottlenecks and barriers in implementing 10x spatial technologies.
• Develop resources and tools to streamline the implementation process for customers.
• Collaborate with product management and technical support teams to improve product usability and customer onboarding.
• Support and drive success with large project initiatives involving spatial technologies.
• Assist customer groups in scaling up large spatial projects, providing guidance and best practices.
• Work with Product Management to identify and develop scalable processes and resources for supporting complex, large-scale implementations.
• Review marketing analytics, prepare comprehensive reports, and present them to spatial leadership in executive review meetings.
• Monitor and report on key customer success metrics, including adoption rates, utilization, and customer satisfaction.
• Drive high levels of interaction and engagement around customer success activities between other departments (e.g., Sales, Product Marketing, Product Management, Technical Support, and R&D).
• Ensure coordination of activities and successful execution of customer success initiatives through effective communication and collaboration.
• Foster a culture of customer-centricity and knowledge sharing across the organization.

Requirements

• BS degree in Life Sciences.
• Minimum 3 years of experience in marketing or related roles in the Life Science Tools industry.
• Deep experience in customer relationship management and building effective communication strategies is essential, along with a strong understanding of 'best practices' in customer success and product adoption.
• Proficiency in CRM tools (e.g., Salesforce) and data analysis tools (e.g., Tableau).
• Experience in project managing activities with cross-functional teams.
• Ability to build credibility and relationships across functions and levels.
• Excellent oral and written communication skills, with the ability to influence internal and external audiences effectively.
• High level of organization, multi-tasking, and attention to detail.

Nice-to-haves

• Experience with spatial technologies or similar complex life science products is highly desired.
• Background in product marketing or technical support is a plus.
• MS or PhD in a relevant field is preferred.
• MBA with an emphasis on marketing is beneficial.
• Experience in scaling technology implementations and supporting large-scale projects.

Benefits

• Equity grants
• Comprehensive health benefits
• Retirement benefit programs
• Annual bonus program or sales incentive program