Sr. Manager of Client Success (S3) - R0026331

$86,000 - $168,000/Yr

Ultimate Billing - Austin, TX

Full-time - Manager

Onsite - Austin, TX

Professional, Scientific, and Technical Services

About the position

The Sr. Manager of Client Success is responsible for overseeing revenue cycle optimization and ensuring client satisfaction through effective management of key performance indicators (KPIs). This role focuses on understanding client needs, analyzing data to drive improvements, and maintaining strong relationships with clients to enhance their financial performance and operational efficiency.

Responsibilities

• Track and manage key revenue cycle KPIs, including inactive claims, claims on hold, days in AR, overall AR, and denial counts/trends.
• Understand and anticipate client needs within the context of revenue cycle management and collections, tailoring solutions to improve their financial performance.
• Analyze client data to identify trends and opportunities for improvement in revenue cycle processes, such as collections and AR management.
• Effectively communicate revenue cycle insights and KPI performance to internal teams and clients, proposing data-driven solutions to challenges.
• Develop and maintain strong relationships at all levels of the client organization, ensuring prompt address of client concerns and identification of upsell opportunities.

Requirements

• Proven experience in revenue cycle management and client success roles.
• Strong analytical skills with the ability to interpret complex data and identify trends.
• Excellent communication and problem-solving skills to address client needs and challenges.
• Ability to build and maintain relationships with clients at all organizational levels.

Nice-to-haves

• Experience with data analysis tools and revenue cycle management software.
• Knowledge of healthcare billing processes and regulations.

Benefits

• Competitive salary range of $86k - $168k per year.
• Opportunities for professional development and career advancement.