Sr. Manager, Product Excellence
WEX - Bay Area, CA
posted 5 days ago
About the position
We are seeking a visionary leader to elevate and lead WEX's Digital Center of Excellence (CoE). This role will be responsible for driving the transformation to a product-centric operating model, aligned with best in class product and software development principles across our organization. The ideal candidate will be both a strategic thinker and an execution-focused leader, enabling WEX's transition to a more agile, customer-focused, and scalable product culture. You have demonstrated experience in leading large-scale transformations, moving organizations from project-based to product-based operating models. You are passionate about developing and mentoring product managers and digital teams (Data & Analytics, Design, Product Marketing, Innovation Incubator), ensuring they have the tools, skills, and mindset necessary to drive continuous innovation and customer-centricity. This role will report into the Director, Innovation & Enablement as a key enabler to the Chief Digital Officer and associated Digital teams.
Responsibilities
- Lead WEX's transformation to adopt and live the product operating model, focused on increasing product development velocity and time to outcomes
- Translate the product operating model best practices into a roadmap for implementing a scalable product operating model including defining and developing key tools, artifacts, and processes and the path to become a top quartile company
- Build and maintain a framework for consistent product operating model excellence, including metrics, governance, and best practices, including a process for tracking progress against goals, employee engagement with training and measuring impact
- Develop and support the efforts to reimagine traditional product operating model practices with the use of AI, starting by focusing on product managers
- Own the change management process in partnership with HR to ensure smooth adoption of the product operating model across WEX
- Champion a product-driven, AI-first mindset across the organization, from strategy to execution
Requirements
- 10+ years of experience ideally with 1-3 years of experience in product management; experience in AI a plus
- Experience enabling product managers, providing them with tools, processes, and guidance to succeed
- Knowledge of product management best practices
- Proven success in partnering with engineering, design, and commercial teams to create a cohesive, product-driven culture
- Demonstrated ability to lead large-scale change initiatives, ensuring smooth adoption of new processes, mindsets, and ways of working within a complex organization
- Ability to communicate both with senior leadership and across the organization, including strong slide-making and written communication / email skills
- Experience mentoring product managers, helping them develop critical product management skills and foster ownership over their own product areas
- Experience taking strategy to execution, with a bias for action and sense of urgency
- Familiarity with modern product management tools and platforms that streamline product discovery, delivery, and measurement
- Expertise in leveraging AI to transform and optimize product management processes, driving efficiency, insights, and innovation through AI tools and methodologies
Benefits
- health insurance
- dental insurance
- vision insurance
- retirement savings plan
- paid time off
- health savings account
- flexible spending accounts
- life insurance
- disability insurance
- tuition reimbursement
- quarterly or annual bonus based on role and applicable plan
