Sr. Manager- Product Manager- Retail Bank

$199,100 - $227,200/Yr

Capital One - New York, NY

Full-time - Senior

New York, NY

Credit Intermediation and Related Activities

About the position

The Sr. Manager - Product Manager for Retail Bank at Capital One is responsible for leading the Site Reliability Engineering (SRE) pod to enhance developer experiences through innovative tooling and automation. This role emphasizes a human-centered approach combined with data-driven decision-making to improve financial experiences for customers. The position requires a passion for problem-solving, a bias towards action, and the ability to communicate complex ideas clearly while driving significant change within the organization.

Responsibilities

• Lead the SRE pod to create game-changing tooling and automation.
• Drive the bank's omni-channel servicing portfolio and deliver an experience framework for customer interactions.
• Collaborate with customers, associates, designers, technologists, and data scientists to build cutting-edge solutions.
• Innovate by asking bold questions and testing new ideas to improve products.
• Share stories that illustrate the power of software in enhancing customer experiences.
• Foster a self-supporting community by integrating the right tools and products.

Requirements

• At least 4 years of experience working with cross-functional teams to deliver consumer experiences.
• At least 4 years of experience working on core product platforms that power digital experiences.
• At least 4 years of digital industry experience for consumers.
• Bachelor's Degree or military experience.

Nice-to-haves

• At least 3 years of experience with web and client-side mobile platforms.
• At least 2 years of experience as a Product Owner in an Agile development process.
• MBA.

Benefits

• Competitive salary and equity including a robust 401(k) plan.
• Excellent medical and dental insurance and other health benefits.
• Continuous learning budget.
• Supportive leadership environment.