Quorum Federal Credit Union - New York, NY
posted 5 months ago
The Senior Manager of Real Estate Loan Servicing at Quorum Federal Credit Union is responsible for overseeing all aspects of real estate loan servicing, which includes loss mitigation and investor relations. This role is pivotal in assisting the Director of Loan Servicing Operations in transforming and executing the strategy for the Real Estate Loan Servicing area. The successful candidate will leverage their extensive loan servicing expertise, particularly in first and second mortgage products, to enhance the member and partner experience through digital excellence and self-service solutions. In this position, the Senior Manager will lead a team of 10-15 individuals, ensuring that they are aligned with performance management standards and the organizational culture. The role requires a strategic mindset, with a proven track record in managing both performing and non-performing loan servicing strategies. The Senior Manager will also be responsible for managing third-party vendors, ensuring that service delivery meets the organization's objectives while maintaining compliance with regulatory requirements. The Senior Manager will play a critical role in driving continuous improvement within the loan servicing department, establishing metrics and benchmarks to measure performance, and promoting a culture of service excellence. This position requires staying abreast of industry developments, including regulatory changes and technological advancements, to effectively apply innovations that solve business challenges and support strategic initiatives.