Sr. Manager, Sales Operations

Foundation Medicine - Boston, MA

Full-time - Mid Level

Boston, MA

Professional, Scientific, and Technical Services

About the position

Foundation Medicine is seeking a Salesforce professional with expertise in Cancer Care, Diagnostics Sales, and Comprehensive Genomic Profiling. The role focuses on enhancing sales operations, improving customer experience, and driving user adoption of Salesforce solutions. The ideal candidate will be responsible for understanding sales processes, gathering business requirements, and ensuring that Salesforce solutions align with sales strategies and customer experience goals. Additionally, the position emphasizes developing training programs for sales teams and managing change initiatives to foster a culture of continuous improvement.

Responsibilities

• Collaborate with sales team to analyze and understand sales processes, sales strategy, and business requirements to be mapped to Salesforce platform.
• Gather, document, and analyze requirements for Salesforce enhancements and new features.
• Translate sales strategy and business requirements into functional specifications for the development team.
• Work with developers and project managers to ensure solutions meet business needs and project timelines.
• Lead change management initiatives related to Salesforce implementation and updates.
• Develop and execute change management plans to ensure smooth transitions and minimize resistance.
• Communicate changes effectively to all levels of the organization.
• Identify change champions across sales organization and sales leadership to help drive change.
• Develop comprehensive training programs for end-users, focusing on maximizing adoption and proficiency.
• Deliver in-person and virtual training sessions to various user groups.
• Create user manuals, video tutorials, and other training materials.
• Monitor and analyze user adoption metrics, providing recommendations for improvement.
• Identify opportunities for process improvements and Salesforce optimization.
• Stay up to date with Salesforce releases and best practices, incorporating relevant updates into the system.
• Build out-of-box reports, charts, and dashboards.
• Perform out-of-box configurations to meet business requirements.
• Lead the design efforts to build new custom objects, fields, workflows, and validation rules.
• Troubleshoot issues and identify root cause.
• Guide software developers, testers, and release managers to build, test and release Salesforce improvements frequently.

Requirements

• Bachelor's degree in Computer Sciences, Information Systems, or related field.
• 7+ years of proven experience as a Salesforce CRM Consultant, with a focus on training and change management.

Nice-to-haves

• Experience in Cancer Care, Diagnostics Sales, Comprehensive Genomic Profiling, Healthcare and Lifesciences industry.
• Understanding of HIPAA and importance of privacy of patient data.
• Experience in developing and delivering training programs, training collaterals, training in-person and virtually.
• Demonstrated ability to lead change management initiatives and drive user adoption.
• Excellent communication, presentation, and interpersonal skills.
• Experience collaborating with technology, engineering, and consulting teams to build Salesforce capabilities.
• Strong understanding of Salesforce platform capabilities and best practices.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and collaboratively in a fast-paced environment.

Benefits

• Equal Opportunity and Affirmative Action employer
• Commitment to diversity and inclusion
• Opportunities for professional growth and development