Macy's - New York, NY
posted 16 days ago
About the position
The Senior Manager, Marketplace Seller Management & Optimization supports the optimization of the seller experience, manages ongoing relationships with onboarded sellers, and oversees growth strategies, including assortment offerings, pricing, and performance. This entrepreneurial role requires strong communication and analytical skills to implement a seller retention strategy and integrate data-driven decision-making into daily processes. The Senior Manager works directly with sellers, managing accounts, and oversees a team of Associate Account Managers, leveraging experience to coach and guide the team in their account management. This role collaborates closely with leadership across the Marketplace Organization-Business Development, Operations, and Marketing-as well as key functions within Macy's, including Digital, Product Management, Merchandising, and the Macy's Media Network, to ensure alignment on processes, strategies, and goals.
Responsibilities
- Support the Director of Marketplace Seller Management & Optimization in executing the marketplace seller management strategy, focusing on optimizing a strategic set of sellers while ensuring a top-tier customer experience.
- Collaborate cross-functionally to align on goals, seller strategy, and the long-term strategic vision.
- Work closely with the seller community and internal partners to drive the adoption of performance-enhancing seller services, including advertising products.
- Build expertise in the seller experience, understanding the key decisions that lead to seller success.
- Partner with Merchandising to align seller community strategies with Macy's objectives.
- Drive seller growth and strengthen relationships year-over-year, providing regular progress reports.
- Develop in-depth knowledge of Macy's brand and customer base to ensure that the marketplace is accurately represented.
Requirements
- Bachelor's degree or equivalent work experience in a related field.
- 5+ years of relevant work experience.
- Strong understanding and passion for digital commerce and marketplace platforms.
- Proven project management skills with a sense of urgency.
- Ability to think creatively, strategically, analytically, and technically.
- Excellent written and verbal communication skills.
- Strong customer-focused mindset.
- Demonstrated success in managing external stakeholders.
- Ability to take ownership of projects and adapt to evolving business needs.
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).
- Maintains confidentiality with sensitive company information.
Benefits
- An inclusive, challenging, and refreshingly fun work environment.
- Competitive pay and benefits rooted in principles of equity.
- Performance incentives and annual merit review.
- Merchandise discounts.
- Health and Wellness Benefits across medical, dental, vision, and additional insurance.
- Retirement Savings Plan with 401k match opportunity.
- Employee Assistance Program (mental health counseling and legal/financial advice).
- Resources for continuous learning, career growth, and leadership development.
- 8 paid holidays.
- Paid Time Off (first year prorated depending on start date).
- Tuition reimbursement program.
- Guild education benefit funds 100% of tuition, books, and fees in designated programs.
- Colleague Resource Groups (CRGs) and give-back/volunteer opportunities.
- Empowerment and autonomy to perform impactful work with tangible results.
