Sr. Manager, Software Engineering

Verint Systems - Bismarck, ND

Full-time - Senior

Bismarck, ND

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

Verint's Senior Manager, Engineering plays a pivotal role in leading one or more product engineering teams within the Workforce Management (WFM) product family. This position is essential for organizing the development, quality verification, and delivery of large-scale, high-availability solutions. As a leader in the Engineering organization, the Senior Manager is expected to be fluent in the latest technology trends and an expert in system architecture, particularly using the Java technology stack. The role demands a proven ability to lead teams and thrive in a fast-paced agile environment, ensuring that the engineering teams are aligned with the company's mission to enhance customer experience and workforce productivity through innovative solutions. The Senior Manager will define and lead operational plans for product infrastructure development, which includes creating new infrastructure components and expanding existing ones. This involves managing the overall software development process, which encompasses architecture, design, implementation, testing, deployment, and support. The Senior Manager will lead a team of highly technical engineers, providing influential and inspirational leadership while participating in hiring, developing, and retaining critical talent. Delivering high-quality enterprise-grade solutions under aggressive timelines and within budget is a key responsibility of this role. Additionally, the Senior Manager will create processes, infrastructure, and a culture that enables a geographically dispersed team to collaborate effectively. This includes fostering sustained, effective technological engineering practices across multiple competing product initiatives. Close collaboration with Product Management, Solutions Delivery, and Operations teams is essential, as is managing customer escalations when necessary. The role requires a strategic mindset and the ability to navigate complex challenges while driving the team towards achieving impactful results for Verint's customers.

Responsibilities

• Define and lead operational plans for product infrastructure development, creating new infrastructure components and expanding existing ones.
• Manage the overall software development process including architecture, design, implementation, testing, deployment and support.
• Lead a team of highly technical engineers through influential and inspirational leadership, participating in hiring, developing and retaining critical talent.
• Deliver high quality enterprise-grade solutions under aggressive timelines and within budget.
• Create processes, infrastructure, and a culture that enables a geographically dispersed team to collaborate effectively and create sustained, effective technological engineering practices across multiple competing product initiatives.
• Work closely and in partnership with Product Management, Solutions Delivery and Operations teams.
• Manage customer escalations when needed.

Requirements

• Bachelor's degree in Computer Science or related field.
• Minimum of 10 years of overall engineering experience including a minimum of 6 years of management and leadership experience.
• Experience building modern scalable UI using RESTful API, JS and CSS.
• Strong leadership, project management, time management and problem-solving skills.
• Expert level technical knowledge: OOP, systems architecture, Java and related frameworks, modern JScript frameworks, relational databases, CI/CD (tools and processes).
• Hands on experience architecting and supporting highly scalable solutions.
• Good knowledge of software algorithms and design patterns.
• Successful completion of Verint background screening process including, but not limited to, employment verifications, criminal search, OFAC, and SS verification and a credit check for travel related roles.

Nice-to-haves

• Master's degree in Computer Science or related field.

Benefits

• Comprehensive health insurance coverage.
• 401k retirement savings plan with matching contributions.
• Paid time off including holidays and vacation days.
• Tuition reimbursement for further education.
• Professional development opportunities and training programs.