Verint Systems - Raleigh, NC
posted 4 months ago
Verint's Senior Manager, Engineering plays a pivotal role in leading one or more product engineering teams within the Workforce Management (WFM) product family. This position is designed for a dynamic leader who will drive the organization of development, quality verification, and delivery of large-scale, high-availability solutions. The Senior Manager is expected to be well-versed in the latest technology trends and possess expert knowledge in system architecture, particularly using the Java technology stack. The role requires a proven ability to lead teams effectively in a fast-paced agile environment, ensuring that the engineering teams are aligned with the company's mission to enhance customer experience and workforce productivity through innovative solutions. In this role, the Senior Manager will define and lead operational plans for product infrastructure development, which includes creating new infrastructure components and expanding existing ones. The individual will manage the overall software development process, encompassing architecture, design, implementation, testing, deployment, and support. A key responsibility will be to lead a team of highly technical engineers, providing influential and inspirational leadership while participating in hiring, developing, and retaining critical talent. The Senior Manager will also be tasked with delivering high-quality enterprise-grade solutions under aggressive timelines and within budget constraints. Additionally, the Senior Manager will create processes and a culture that enables a geographically dispersed team to collaborate effectively, fostering sustained and effective technological engineering practices across multiple competing product initiatives. Close collaboration with Product Management, Solutions Delivery, and Operations teams is essential, as is managing customer escalations when necessary. This role is crucial for ensuring that Verint continues to deliver impactful results for its customers while maintaining a commitment to diversity and inclusion within the workplace.