Verint Systems - Lincoln, NE
posted 4 months ago
At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. The Senior Manager, Engineering leads one or more product engineering teams within our Workforce Management (WFM) product family. This role is pivotal in organizing development, quality verification, and delivery of large-scale, high-availability solutions. As a leader in our Engineering organization, the Senior Manager is fluent in the latest technology trends and is an expert in system architecture using the Java technology stack. This position requires a proven ability to lead teams and thrive in a high-paced agile environment. The Senior Manager will define and lead operational plans for product infrastructure development, creating new infrastructure components and expanding existing ones. They will manage the overall software development process, including architecture, design, implementation, testing, deployment, and support. This role involves leading a team of highly technical engineers through influential and inspirational leadership, participating in hiring, developing, and retaining critical talent. The Senior Manager is responsible for delivering high-quality enterprise-grade solutions under aggressive timelines and within budget, while also creating processes, infrastructure, and a culture that enables a geographically dispersed team to collaborate effectively across multiple competing product initiatives. Additionally, they will work closely with Product Management, Solutions Delivery, and Operations teams, and manage customer escalations when needed.