Verint Systems - Nashville, TN
posted 4 months ago
At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. The Senior Manager, Engineering leads one or more product engineering teams within our WFM product family. This Senior Manager serves as a driver to organize development, quality verification, and delivery of large scale, high availability solutions. As a leader in our Engineering organization, this Senior Manager is fluent in the latest technology trends, expert in system architecture using Java technology stack with proven ability to lead teams and strive in high paced agile environment. In this role, you will define and lead operational plans for product infrastructure development, creating new infrastructure components and expanding existing ones. You will manage the overall software development process including architecture, design, implementation, testing, deployment, and support. Leading a team of highly technical engineers through influential and inspirational leadership, you will participate in hiring, developing, and retaining critical talent. Your goal will be to deliver high quality enterprise-grade solutions under aggressive timelines and within budget. You will create processes, infrastructure, and a culture that enables a geographically dispersed team to collaborate effectively and create sustained, effective technological engineering practices across multiple competing product initiatives. Additionally, you will work closely and in partnership with Product Management, Solutions Delivery, and Operations teams, managing customer escalations when needed.