Sr Manager, Tech Ops Eng, AWS Data Centers

Amazon - Umatilla, OR

Full-time - Senior

Umatilla, OR

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Cluster Operations Leader is a senior role responsible for overseeing one or more Amazon Data Center Clusters and Colocation Operations within a specific region. This position entails managerial responsibilities for safety, security, availability, scaling, efficiency, and cost management. The role requires building and leading high-performing teams across Data Center Operations and Engineering Operations, while also addressing technical challenges and driving operational excellence.

Responsibilities

• Hiring, managing, and developing the operations team including compute operations managers, engineering operations managers, logistics operations managers and their teams.
• Attainment of organizational performance goals and objectives relating to safety, security, availability, scaling, efficiency, and cost.
• Planning and executing the Infrastructure Operations component of new Data Centers and Colocation (Colo) expansions.
• Operation and maintenance of mechanical, electrical, and controls systems for Amazon Data Centers to include preventive maintenance, corrective maintenance, and change management.
• Vendor management of Colo Data Centers services providers to meet or exceed contracted performance SLA's.
• Safety, security, and availability incident response, incident management, and incident resolution.
• Continuous improvement of operational processes, procedures, methods, and tools.

Requirements

• Bachelor's or Master's degree in Engineering, Computer Science or a related field, or relevant industry experience.
• 10+ years of relevant management experience in Data Centers operations, facility engineering operations, information technology critical environment facilities, advanced high-volume manufacturing or similar.
• Demonstrated track record in delivering complex projects.
• Proven ability to hire, develop and manage high-performing technical teams.
• Prior ownership of the operation of a mission-critical team and/or product.
• Ability to operate independently as a manager of a geographically distributed management team.
• Excellent written and verbal communications skills.
• Excellent analytical, quantitative, and presentation skills.

Nice-to-haves

• Expertise in one or more continuous improvement methodologies such as Lean or Six Sigma.
• Substantial knowledge of mechanical, electrical, and controls systems in a critical or controlled environment.
• Broad knowledge of information technology infrastructure domains such as compute server platforms, storage server platforms, server components, network devices, technologies and architectures, IT service delivery principles and best practices.

Benefits

• Diverse team culture that fosters inclusion and encourages bold ideas.
• Mentorship and career growth opportunities.
• Work-life balance with flexibility in working culture.