Sr. Manager, Trust Operations

Synovus - Birmingham, AL

Part-time,Full-time - Manager

Birmingham, AL

Credit Intermediation and Related Activities

About the position

The Sr. Manager of Trust Operations is responsible for overseeing various segments of Trust Operations, ensuring effective operational processes and internal controls. This role involves collaboration with the Trust division leadership on financial and strategic business issues, as well as long-range planning. The manager will ensure efficient workflows to provide seamless service to both internal and external customers.

Responsibilities

• Manage various segments of Trust Operations, overseeing operational aspects and administrative services.
• Partner with the Trust division leadership team on financial and strategic business issues.
• Ensure the maintenance and development of proper internal controls for business transactions.
• Implement effective process workflows for prompt service to customers.
• Consult with the Director of Operations to develop and implement department goals and initiatives.
• Oversee the execution of departmental operations and tactical plans.
• Plan and coordinate departmental projects, ensuring adherence to regulatory and company guidelines.
• Manage Trust Operations functions including trust accounting, cash movement, asset movement, investment operations, tax, middle office, and trust data.
• Provide exceptional customer service to internal and external clients, establishing high service standards.
• Negotiate with trust support service vendors regarding pricing and services.
• Oversee compliance with policies and procedures in respective areas of responsibility.
• Manage annual performance management and merit processes for direct and indirect reports.

Requirements

• Bachelor's degree in Finance, Economics, or a related discipline or equivalent experience.
• 8 years of experience in securities processing, income collections, data processing systems, collective investing, fund accounting, and/or cost accounting.
• Experience managing projects that cross organizational lines.
• Extensive knowledge of company guidelines and SOPs.
• Knowledge of Trust accounting, taxing, and auditing.
• Broad understanding of debt and equity securities and their markets.
• Familiarity with Trust and Securities regulatory guidelines.

Nice-to-haves

• Proficient with Microsoft Office applications.
• Ability to learn and become proficient using department databases.