Sr Manager, Workforce Management Industrial Engineering

$82,940 - $182,549/Yr

CVS Health - Providence, RI

Full-time - Mid Level

Providence, RI

Health and Personal Care Retailers

About the position

The Senior Manager for Workforce Management Industrial Engineering at CVS Health is responsible for leading the development and maintenance of engineered labor standards to support staffing needs across retail operations. This role involves collaboration with finance, operations, and workforce management teams to ensure accurate labor standards and impacts, while also engaging with business partners to align workload with operational needs and company strategies. The successful candidate will manage a team and drive initiatives that enhance workforce efficiency and effectiveness.

Responsibilities

• Lead the creation, maintenance, and validation of engineering labor standards required to identify workforce needs across retail.
• Engage with business partners and senior leaders to ensure alignment of workload with operational needs, company strategies, and financial targets.
• Serve as a subject matter expert on store workload implications to support strategic business and operational decisions.
• Collaborate with Workforce Management team on labor budgeting, demand shape, scheduling, and field engagement on workload changes.
• Develop a high-performing team to support business relationships and technical expertise required to maintain engineered labor standards.

Requirements

• 8+ years of total business experience
• 8+ years of experience leading cross-functional teams and initiatives with a high degree of complexity
• 8+ years influencing with and without authority
• 8+ years leveraging data to support strategic plans and return on investment
• 8+ years' experience working with a team to prioritize work based on skills, needs, timelines, etc.
• 8+ years' experience building high-performing teams
• 8+ years' experience engaging and inspiring a team to reach optimal business outcomes together
• Familiarity with workforce management processes and extensive knowledge of retail business operations
• Advanced skills in MS Office
• Ability to travel up to 25% of the time, based on business needs.

Nice-to-haves

• MOST Certified
• 10+ years of total business experience
• 10+ years of experience leading cross-functional teams and initiatives with a high degree of complexity
• 10+ years developing strategies to mobilize the business to achieve goals and outcomes using innovative solutions
• 10+ years influencing with and without authority
• 10+ years leveraging data to support strategic plans and return on investment
• 10+ years' experience working with a team to prioritize work based on skills, needs, timelines, etc.
• 10+ years' experience building high-performing teams
• 10+ years' experience engaging and inspiring a team to reach optimal business outcomes together
• Proven ability to deliver results in complex, fast-paced environments
• Proven ability to develop and lead planning initiatives with a track record of successfully executing on established goals and objectives
• Proven ability to deliver high quality professional communications, presentations, responses, and analyses on a wide range of requests by working quickly, independently and with minimal direction
• Highly responsible and accountable for building strong business value
• Consistently leads by example
• Strong negotiation, interpersonal, written, and verbal communication skills
• Broad mindset with an ability to consider the long-term execution of strategy as well as the short-term detail-oriented steps needed in developing solutions
• Proven ability to exhibit model professional behaviors that are consistent with collaborating with senior leadership and that demonstrate a strong bias for inclusion, collaboration, building trust, driving for and delivering results as well as supporting innovation and change
• Advanced knowledge of workforce management processes and extensive knowledge of retail business operations
• Knowledge of or certification in Lean Six Sigma practices a plus
• Familiarity with StandardsPro is a plus
• Master's degree preferred.

Benefits

• Full range of medical, dental, and vision benefits
• 401(k) retirement savings plan
• Employee Stock Purchase Plan
• Fully-paid term life insurance
• Short-term and long-term disability benefits
• Well-being programs
• Education assistance
• Free development courses
• CVS store discount
• Discount programs with participating partners
• Paid Time Off (PTO) or vacation pay
• Paid holidays throughout the calendar year