Lenovo - Morrisville, NC

posted 3 months ago

Full-time - Senior
Morrisville, NC
10,001+ employees
Computer and Electronic Product Manufacturing

About the position

The Business Operations, Senior Manager will report directly to the Chief Operating Officer of Global eCommerce at Lenovo. This role is pivotal in identifying and leading strategic projects, supporting annual planning, and developing business cases for investment. As a member of the COO's leadership team, the individual will provide essential process and leadership between cross-functional business teams, including global, functional, and sales teams. The responsibilities encompass strategic initiative development, market and competitive analysis, team leadership, and executive communication. This position is ideal for a highly ambitious individual who is eager to learn and possesses the ability to leverage analytical skills, communication, and synthesize insights to deliver future recommendations that drive business growth and decisions. The Senior Manager will conduct timely and relevant business analytics, such as market share analysis and financial modeling. They will proactively generate new opportunities for growth and operational efficiency, developing plans to execute and implement these opportunities in collaboration with Geography, Technical, and Product Group counterparts. The role involves owning project implementation and execution with global, cross-functional teams, providing analysis and insights by building business models and investment cases based on key strategic questions facing the organization. Additionally, the Senior Manager will serve as a thought partner for the COO of Global eCommerce and their leadership team on operational, technical, and strategic issues. They will manage the annual strategic planning for the Global eCommerce COO organization and drive the Business Management System (BMS) for measurement and tracking of operational KPIs. The role also includes creating presentations for Senior Executives (CEO, COO) on strategy, financial, technical, and operational performance. Advanced interpersonal skills are required for building trust and engagement across geographies and business units with leaders throughout the organization, advocating for the customer with an unwavering customer-centric approach. The ideal candidate will be highly collaborative with the ability to influence without authority.

Responsibilities

  • Conduct timely, relevant business analytics (e.g., market share analysis, financial modeling)
  • Pro-actively generate new opportunities for growth and operational efficiency; then develop the plans to execute and implement the opportunities, collaborating with Geography, Technical, and Product Group counterparts
  • Own project implementation and execution with global, cross-functional teams
  • Provide analysis and insights by building business models and investment cases based on key strategic questions facing the organization
  • Serve as a thought partner for the COO Global eCommerce and their leadership team on operational, technical, and strategic issues
  • Manage annual strategic planning for the Global eCommerce COO organization
  • Drive Business Management System (BMS) for measurement and tracking of operational KPIs
  • Create Senior Executive (CEO, COO) presentations on strategy, financial, technical, and operational performance
  • Utilize advanced interpersonal skills required for building trust and engagement across geographies and business units with leaders across the organization
  • Advocate on behalf of the customer with an unwavering customer-centric approach
  • Be highly collaborative with the ability to influence without authority

Requirements

  • Bachelor's Degree
  • 12+ years of professional experience
  • eCommerce Experience
  • Advanced Business training preferred including MBA or equivalent educational training
  • Experience excelling in formal management consulting, eCommerce, and work in multi-national/global, matrixed organizations preferred
  • Experience in call-center servicing strategy or operations a plus
  • Experience in Strategy and Operations or internal consulting roles a plus
  • Demonstrated passion for technology and/or experience in the personal technology industry
  • Demonstrated experience leveraging strategy concepts to frame problem solutions including quantitative acumen (financial modeling, P&L management)
  • Flexible, ambitious, and a team player focused on delivering results for the bigger picture
  • Ability to work flexible hours to support the global responsibilities of the role

Nice-to-haves

  • Experience in call-center servicing strategy or operations
  • Experience in Strategy and Operations or internal consulting roles
  • Demonstrated passion for technology and/or experience in the personal technology industry
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