American Express - New York, NY
posted about 2 months ago
As a Senior Manager of Digital Payments Product Management at American Express, you will play a pivotal role in evolving our token product suite. This position is designed for a strategic thinker who can lead the development of next-generation token products and capabilities that enhance the payments experience for our issuing, merchant, and acquiring partners. You will be responsible for managing the end-to-end product lifecycle of our Token services, which includes defining product strategy, discovering customer needs, and driving technical implementation and go-to-market execution. Your work will directly impact checkout conversion rates, customer spend, and engagement, making it essential to understand both the market landscape and customer personas. In this role, you will design new products, features, and experiences tailored to target customer personas by leveraging both external and internal data insights. You will define business requirements and collaborate closely with partner delivery teams, engineers, and solutions architects to identify technical solutions and assess trade-offs. Your ability to track product metrics and KPIs will be crucial in collecting customer feedback to continuously improve the product and refine the feature backlog. You will also work with various internal teams to shepherd product enhancements through the new product development process, ensuring that the best customer and business outcomes are achieved. Additionally, you will maintain a pulse on external trends and marketplace dynamics that impact the payments and banking industry, representing network interests in leading external industry forums. Your strategic thought leadership will be vital in synthesizing market trends into actionable opportunities for American Express, driving solutions, and building consensus for key initiatives. This role requires a high level of collaboration, relationship management, and effective communication skills to engage with stakeholders at all levels.