Unclassified - Lake Buena Vista, FL
posted 2 months ago
At Disney Experiences Technology & Digital, we are dedicated to creating world-class immersive digital experiences for our premier vacation brands, including Disney's Parks & Resorts, Disney Cruise Line, Aulani, A Disney Resort & Spa, and Disney Vacation Club. Our team is responsible for the end-to-end digital and physical Guest experience across various technology and digital-led initiatives. This includes overseeing the Attractions & Entertainment, Food & Beverage, Resorts & Transportation, and Merchandise lines of business, as well as initiatives like MyDisneyExperience and Hey, Disney! The Sr. Manager, Software Engineering plays a crucial role within the Retail & Restaurant Commerce Technology organization. This position focuses on ensuring the seamless integration and functionality of the technologies that power our business. You will be tasked with strategizing, implementing, and supporting technology solutions that enhance operational efficiency and enable our staff to deliver exceptional customer service. This role encompasses a broad range of technology solutions, including software and specialized hardware, and requires a deep understanding of retail and restaurant operations. In this position, you will develop and implement a comprehensive technology support strategy that aligns with business objectives to support operations and enhance the Guest experience. You will lead the deployment and support of various technologies, including POS systems, Kitchen Management Systems, and mobile ordering systems, while managing competing priorities between daily operations, strategic projects, and continuous improvement activities. Compliance with data protection regulations and the implementation of robust security measures to protect customer and business data will also be a key responsibility. Additionally, you will develop training programs and provide technical support to food & beverage and retail operations teams, ensuring they are equipped to utilize technology effectively. You will manage relationships with internal stakeholders, business partners, technology vendors, and service providers, negotiating contracts and ensuring service level agreements are met. Supervising the maintenance and management of retail IT infrastructure to ensure reliability, scalability, and security will be essential, as will ensuring 24x7x365 support to maintain uninterrupted operations. You will also be responsible for planning and prioritizing software and hardware upgrades, implementations, and changes to meet or exceed overall systems availability metrics, including incident management, root-cause analysis, and problem resolution.