Unclassified - Atlanta, GA
posted 2 months ago
At Disney Experiences Technology & Digital, we are dedicated to creating world-class immersive digital experiences for our premier vacation brands, including Disney's Parks & Resorts, Disney Cruise Line, Aulani, A Disney Resort & Spa, and Disney Vacation Club. Our team is responsible for the end-to-end digital and physical Guest experience across various technology and digital-led initiatives, including Attractions & Entertainment, Food & Beverage, Resorts & Transportation, and Merchandise. This role is part of the Retail & Restaurant Commerce Technology organization, which focuses on ensuring the seamless integration and functionality of the technologies that power our business. As a Senior Manager of Software Engineering, you will strategize, implement, and support technology solutions that enhance operational efficiency and help staff deliver exceptional customer service. This includes a broad range of technology solutions, such as software and specialized hardware. In this position, you will develop and implement a comprehensive technology support strategy aligned with business objectives to support operations and enhance the Guest experience. You will lead the deployment and support of various technologies, including POS systems, Kitchen Management Systems, mobile ordering systems, and other retail/restaurant-specific applications running on enterprise-managed customized hardware. Managing competing priorities between daily operations, strategic projects, and continuous improvement activities will be essential. You will also ensure compliance with data protection regulations and implement robust security measures to protect customer and business data, such as PCI and SOX compliance. Additionally, you will develop training programs and provide technical support to food & beverage and retail operations teams on technology usage, troubleshooting, and best practices. Building and managing relationships with internal stakeholders, business partners, technology vendors, and service providers will be crucial, as will negotiating contracts and ensuring service level agreements are met. You will supervise the maintenance and management of retail IT infrastructure, ensuring reliability, scalability, and security, while providing 24x7x365 support to maintain uninterrupted operations and promptly address any technology issues that may arise. Planning and prioritization of software and hardware upgrades, implementations, and changes will be part of your responsibilities, ensuring that overall systems availability metrics are met, including incident management, root-cause analysis, and problem resolution.