About the position
The Sr. Manager, Thought Leader Liaison for the Alastin Business Unit at Galderma is a pivotal field-based role that focuses on fostering relationships with Key Thought Leaders (KTLs) and Key External Experts (KEEs) to enhance scientific and commercial engagement. This position is integral to the company's mission of advancing dermatology through innovative products and services. The role involves comprehensive customer engagement related to science and education, providing support through various channels such as training, clinical product presentations, and peer-to-peer discussions. The Sr. Manager will also attend tradeshows to gather market intelligence, facilitate clinical conversations, and ensure compliance with legal and regulatory guidelines in all interactions. The responsibilities extend to strategic partnerships with KTLs and KEEs, where the manager will identify, profile, and cultivate long-term relationships within the skincare, aesthetics, plastic surgery, and dermatology communities. This includes leading the identification and management of commercial product KOLs and executing a Thought Leader influence map in collaboration with marketing, sales, and medical affairs. The role requires a strong focus on customer interaction, ensuring cohesive communication with the field commercial team and executing approved KTL programming. Additionally, the Sr. Manager will orchestrate KTL executive encounters at various conferences and events, providing marketing support by obtaining feedback on brand-related strategies and materials. The position demands a proactive approach to building advocacy for the Galderma Alastin brand and facilitating the engagement of existing and potential KTLs for future studies or collaborations. This role is designed for individuals who are passionate about making a meaningful impact in the dermatology field and are committed to professional growth and collaboration.
Responsibilities
- Strategic partnerships with KTLs and KEEs; effectively engage, navigate, and influence KTLs.
- Identify, profile, cultivate and maintain long-term relationships with KTLs within the Skincare, Aesthetics, Plastic Surgery and Dermatology communities.
- Act as a liaison between KTLs and home office cross-functional teams.
- Lead the identification and relationship management of KEE (commercial product KOLs) and execution of a Thought Leader influence map.
- Ensure identification of all relevant KOLs (HCPs) and KTLs (Aestheticians etc) and large organized customers are targeted, and business plans are established.
- Cultivate relationships with thought leaders and key accounts that help strengthen current and future business potential.
- Compliantly collaborate and communicate with the field commercial team on each assigned KTL, to ensure strategic and tactical cohesiveness.
- Aligning with cross-functional account plans & teams, orchestrate resources with the top 10%-15% of assigned KTLs and KEEs.
- Execute unique, compliant and approved KTL programming, such as condition/regimen, ingredient and product programming, as directed by leadership.
- Conduct substantial business, product and clinical conversations focused on topics, such as product, disease state, and company, at appropriate venues, in and outside the office setting.
- Execute on local, regional and national programs targeting or leveraging KTLs.
- Act as the main point of contact for high volume speaker logistic/scheduling and working cross functionally to ensure appropriate communication and resolve KTL issues when directed, by leadership.
- Orchestrate KTL Executive Encounters and Engagement at local, regional and national conferences, POAs, in field engagements, and other venues as directed in a compliant manner.
- Work with targeted KTLs to obtain feedback on Brand-related marketing strategies/materials.
- Provide advisory board participant recommendations and collaborate with Leadership, Portfolio, Marketing, clinical/R D, Channel strategy and other relevant teams to design and develop best-in-class materials and resources.
Requirements
- BA/BS degree required; MD, Pharm D, PhD, RN/BSN, PA or other higher degree preferred.
- Minimum 5 years Aesthetic or other relevant Medical Education, MSL, TLL, Advocacy or Clinical Education experience required.
- Strong presentation skills and ability to navigate and build PowerPoint presentations and present data to key customer segments internally and externally.
- Effective planning and communication, relationship-building, and strong problem-solving skills.
- Ability to display proficiency with Microsoft Word, Excel, PowerPoint, Adobe Pro.
- Ability to remain calm, interpret data and conditions as presented, and provide solutions under stress.
- Comprehensive analytical/strategic thinking skills and decision-making; demonstrated ability to utilize data in fact-based decision-making.
- Demonstrated collaboration with leadership, R D and Commercial Team.
- Provide clinical support and training as appropriate to the field sales, management, training, marketing and customer support teams.
- Demonstrate ability to work with customers and provide technical knowledge and education.
- Ability to travel >50% to congresses, conventions, society meetings, and participate in corporate HQ meetings.
Nice-to-haves
- Experience in the dermatology or aesthetics field is preferred.
- Familiarity with compliance and regulatory guidelines in the healthcare industry.
- Previous experience in a field-based role involving customer engagement and education.
Benefits
- Competitive wage with shift differential
- Annual bonus opportunities
- Career advancement and cross-training
- Access to a range of company benefits
- Diversity and inclusion initiatives
