Sr. Microsoft Operations Specialist

Shi International Ltd - Springfield, IL

Full-time - Mid Level

Remote - Springfield, IL

Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

The Senior Microsoft Operations Specialist is a pivotal role within SHI, responsible for ensuring customer satisfaction and providing support to the SHI Sales teams. This position reports directly to the Manager of Microsoft Operations and plays a crucial role in keeping them informed about departmental activities. The Specialist will work closely with other team members to proactively manage the MS-EMEA shared inbox, respond to queries, and complete daily tasks and duties. This role offers a unique opportunity to quickly learn and develop the necessary skills and knowledge to make a significant impact while building relationships across the SHI business and being part of a dynamic team. In this position, the Senior Microsoft Operations Specialist will be based in either the Milton Keynes or Barnsley U.K. offices, or can work remotely from a home office across the nation. The role may require occasional travel, both nationally and internationally, estimated at around 25%. SHI has been established for over 30 years and has evolved from a small software reseller to a leading global IT solutions provider. The company offers a variety of technology products, solutions, and services, including Cloud Computing, Data Centre Infrastructure, Networking and Security solutions, Configuration and Integration services, Enterprise Mobility, and IT Asset Management. With support from international partners and colleagues, SHI provides opportunities for career progression within the IT industry while fostering a diverse and enjoyable work environment. The company employs a range of personnel from entry-level to seasoned experts, ensuring innovative solutions and world-class support from over 30 offices worldwide.

Responsibilities

• Lead and mentor other members of the Microsoft Operations Team
• Proactively lead continual improvement processes to increase efficiency within the team
• Deliver updates to sales leadership around operational changes to Microsoft programs as required
• Support with alignment and recognition of incentive payments as required
• Day to day management of the MS-EMEA team shared inbox, supporting with internal and external requests
• Staying up to date on knowledge and processes via Microsoft Blogs, Partner Announcements and relevant Microsoft Community Calls
• Liaising with Account Managers, Operations and the Microsoft Technology Specialist teams both locally and internationally
• Supporting customers throughout their entire lifecycle including contracts, agreement set ups, post sales licensing and portals
• Communicating with SHI Account Managers, ensuring orders are placed correctly and on-time
• Facilitating with CSP (Cloud Solution Provider) queries

Requirements

• Bachelor's degree or equivalent work experience
• Minimum 3+ years in an Operations focused role (ideally Microsoft)
• Demonstrable understanding of Microsoft Licensing Tools/Systems (POET, VLC)
• Strong communication skills, both written and verbal
• A passion for providing extremely high levels of customer service
• An interest in technology and becoming an expert in Microsoft solutions
• The ability to prioritize workloads and maintain a high level of attention to detail
• A collaborative and ‘can-do' attitude

Nice-to-haves

• Fluent in French both written and verbal to assist with queries from our Sales Team in Paris.

Benefits

• Base Plus Bonus