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Black Box Network Services - New York, NY
posted 4 days ago
About the position
Provide post-sales networking deployment engineering expertise and hands on support inclusive of architectural, design, integration and support the initial implementation, installation, configuration, and ongoing change support for network solutions across various BBOX product and service offerings. Work in partnership within operations and across various levels and departments of the organization to assist in planning, designing, migrating and troubleshooting client installation activities. Work collaboratively with clients to meet contractual obligations in a subject matter expert support role and manage client expectations to ensure that product and service deployments are successfully completed on time and meet technical, business and operational expectations. Monitor and drive throughout the project lifecycle to established implementation milestones, and participate in client status calls to ensure that projects remain on schedule. Ensure deployment engineering activities meet corporate client satisfaction objectives as well as internal and external SLAs.
Responsibilities
- Participates in the entire project lifecycle from initial design to ongoing support.
- Possesses in-depth knowledge of network technologies, including routing, switching, firewalls, and load balancing.
- Builds strong relationships with clients and manages expectations throughout deployment.
- Identifies and resolves technical issues, providing timely solutions.
- Stays updated on industry trends and recommends process enhancements.
Requirements
- Bachelor's degree in Engineering, IT, or related field.
- Minimum ten years of experience in network engineering and deployment.
- Strong knowledge of Cisco technologies (CCNP, CCNA certifications preferred).
- Strong network security implementation, Firewalling, Access control, and IPS.
- Experience in a production airport environment is advantageous.
- Excellent problem-solving, communication, and interpersonal skills.
