Sr. Network Operations Engineer - Telco, AWS Managed Services (AMS)

$108,900 - $188,200/Yr

Amazon - Seattle, WA

Full-time - Mid Level

Seattle, WA

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

Amazon's technology business has a history and tradition of leading the world in Web-related technologies and services. Now, with Amazon Web Services (AWS), you have the chance to help individuals and businesses take their computing infrastructures and applications into “the Cloud”. As a member of the AWS Managed Services team, you will be at the forefront of Cloud technologies, interacting with the full breadth of AWS services. AWS Managed Services is designed to accelerate cloud adoption; it simplifies deployment, migration, and management using automation and machine learning, backed up by a dedicated team of Amazon employees. AWS Managed Services provides ongoing management of the AWS infrastructure. It automates common activities such as change requests, monitoring, patch management, security, and backup services, and provides full-lifecycle services to provision, run, and support your infrastructure. As a member of the Managed Service team, this role will be working with our amazing Operation, Database, and Network Engineers to dive in and tackle the hardest technical challenges. The successful candidate will excel in an agile environment while collaborating with some of the smartest people in the industry. You will operate the Managed Service platform and collaborate with internal service teams to meet our customers' individual needs for their infrastructure and application deployments. You will troubleshoot complex issues, drive root cause by reproducing customer issues, and build proof of concept environments that abide by cloud-best-practices. Additionally, you will collaborate and help build utilities and tools for internal use that enable you and AWS Engineers to operate safely at high speed and wide scale. You will also identify and drive improvements to technical processes, act as an escalation point and mentor to less experienced engineers on the team and across Amazon, and leverage your day-to-day experiences to provide the voice of the customer to internal AWS teams. Furthermore, you will drive customer communication during critical events and learn and leverage groundbreaking technologies.

Responsibilities

• Operate the Managed Service platform and collaborate with internal service teams to meet our customers' individual needs for their infrastructure and application deployments.
• Troubleshoot complex issues, drive root cause by reproducing customer issues, and build proof of concept environments that abide by cloud-best-practices.
• Collaborate and help build utilities and tools for internal use that enable you and AWS Engineers to operate safely at high speed and wide scale.
• Identify and drive improvements to technical processes.
• Act as an escalation point and mentor to less experienced engineers on the team and across Amazon.
• Leverage your day-to-day experiences to provide the voice of the customer to internal AWS teams.
• Drive customer communication during critical events.
• Learn and leverage groundbreaking technologies.

Requirements

• Bachelors Degree or Equivalent work experience.
• 3+ years of experience working with Telco solutions or working as a subject matter expert (SME) in a Telco.
• 6+ years work experience in a systems administrator, engineering or technical IT/Cloud operations support role.
• 6+ years in Linux and/or Windows Operating System support with in depth understanding of one or both OS's with configuring, managing or troubleshooting systems at scale.
• 4+ years of experience in networking (e.g. Deploying and troubleshooting LAN, VPN, Firewalls, TCP/IP etc.).
• Experience in cloud based solution (AWS or equivalent), system, network and operating system.
• Recent and demonstrable hands-on experience with Telco domain workloads e.g., 5G Network, BSS, OSS.
• Scripting and/or programming experience with at least one scripting language (PowerShell, Ruby, Python, Bash).

Nice-to-haves

• AWS experience with production workloads.
• Practical knowledge of 5G network architecture and call-flows and experience in troubleshooting 5G networks.
• 3+ years of experience with operational parameters and troubleshooting for two (2) of the following: Compute / Storage / Networking / CDN / DevOps.
• Networking (DNS, IPsec, BGP, VPN, Load Balancing).
• Experience with AWS Telco services e.g., AWS Private 5G, AWS Wavelength.
• Experience with service-oriented architecture and web services.
• Experience with aspect(s) of security: network, application, security protocols, cryptography, etc.
• Experience with Configuration Management Software.
• Experience with IAM, Active Directory and ADFS.
• Experience in a DevOps team, supporting CI/CD workloads.
• Experience with cloud, virtualization, distributed networks, co-location.

Benefits

• Medical, financial, and other benefits as part of a total compensation package.
• Flexible work hours and arrangements to support work-life harmony.
• Mentorship and career growth resources.
• Employee-led affinity groups fostering a culture of inclusion.