Sr. Network Voice Engineer

Resource Informatics Group - Orange, CA

Full-time - Mid Level

Orange, CA

Computer and Electronic Product Manufacturing

About the position

The Sr. Network Voice Engineer position is focused on providing support for the migration from traditional phone systems to Cisco cloud solutions. This role requires expertise in Cisco voice technologies, particularly in managing and troubleshooting Cisco Webex Calling and related systems. The engineer will work closely with various departments to ensure seamless communication and collaboration across the organization, particularly in a healthcare setting.

Responsibilities

• Support migration from traditional phone systems to Cisco cloud solutions.
• Manage and troubleshoot Cisco voice telephony systems for calling and back office business units.
• Support all aspects of the Cisco Webex Calling Dedicated Instance, including Communications Manager, IM & Presence, Unity Connection, Expressway, and Cisco Emergency Responder.
• Integrate Cisco and third-party hospital and clinical systems with Cisco Webex Calling.
• Configure and troubleshoot using Cisco Webex Control Hub, including adds, moves, changes, and deletions.
• Perform root cause analysis and risk mitigation for voice issues.
• Implement call routing, QoS, device pools, signaling protocols, dial-peers, and partition management.

Requirements

• Five or more years of experience supporting, troubleshooting, and developing Cisco Communications and networking technologies.
• Hands-on experience with Cisco Unified Communications Manager/Call Manager, Cisco Unity/Unity Connection, and Cisco Expressway for Mobile Remote Access.
• CCNA certification or higher required, with specialization in Voice or Collaboration; CCNP preferred.
• Bachelor's degree in Computer Science, Engineering, or related discipline preferred; equivalent experience acceptable.
• Strong analytical and problem-solving skills, organized and self-driven.

Nice-to-haves

• Experience with Talkdesk integration.
• Recent experience with WEBEX.
• Healthcare experience.

Benefits

• Contract position with the potential for hire after 3+ months.