Sr NOC Engineer

$82,612 - $101,200/Yr

Xperi Holding - San Jose, CA

Full-time - Mid Level

San Jose, CA

1,001-5,000 employees

Computer and Electronic Product Manufacturing

About the position

Xperi invents, develops and delivers technologies that create extraordinary experiences at home and on the go for millions of people around the world. Powering billions of consumer electronics, connected cars and digital content titles, we make entertainment more immersive, driving more intelligent and every interaction seamlessly personalized through our renowned consumer brands: DTS, HD Radio, IMAX Enhanced and TiVo. Xperi (NYSE: XPER) is a publicly traded technology company headquartered in San Jose, CA with over 2,000 employees across North America, Europe and Asia. Come join a thriving team where you can play an integral role in shaping the future of entertainment technology. The Network Operations Center Sr NOC Engineer role at Xperi will participate in the day-to-day operations and work with a group of technicians responsible for Data Center Operations and Maintenance. The Sr Engineer handles Level 1 troubleshooting for all high priority incidents and critical alerts. The Senior Engineer ensures that operations are in accordance with established policies and procedures, monitors performance of infrastructure, features, and services, and will own incident management to drive resolution of high-priority outages. In this role, you remain a key core team player and subject matter expert when onboarding new customers, features, and services. While onboarding new solutions, you will work to identify, create, and implement new training and systems, and manage projects and implement systems to improve overall site reliability and uptime.

Responsibilities

• Manage/Maintain Xperi's 24x7 Infrastructure and application stacks
• Work in a shift to support the 24/7 environment
• Demonstrate the ability to work independently within a fast-paced environment
• Make technical and process recommendations
• Assist in the day-to-day NOC operations, escalations, ticketing, and communications with all customers
• Assist with NOC shift operations and personnel
• Provides coordination and integration on upcoming projects/features as a NOC subject matter expert
• Help to improve processes and procedures
• Assist in the alert review and lower critical alert counts
• Respond to alerts and ensure triage of critical issues
• Execute project work to help achieve team goals
• Update and maintain all NOC documentation (runbooks) associated with systems, processes, procedures, features, services, infrastructure, and training for quicker resolution of incidents and alerts
• Define NOC requirements for monitoring tools
• Work with other teams to maintain site reliability and improve uptime
• Attend RCA's and help coordinate efforts to identify the root cause and recommend solutions
• Work alongside NOC personnel to ensure all staff acquire the necessary skill sets to perform their job functions and meet departmental and individual goals
• Performs complex systems administration duties on a regular and continuous basis
• Performs all other related duties as assigned

Requirements

• Experience working in a 24x7 NOC environment
• BCA or BE in Computer Science or equivalent degree or equivalent work experience
• Possession of excellent written and verbal communication skills in the English language
• Possession of excellent written and verbal communication skills in the Spanish language
• Intermediate Knowledge of Linux and Windows system administration skills
• Working knowledge of Monitoring systems such as PagerDuty, Splunk, Zabbix, AWS
• Working Knowledge of ticketing tools such as Jira, Service Now, PagerDuty
• Basic understanding of standard server hardware and architecture
• DNS and familiar tools for troubleshooting (e.g. ping, traceroute, netstat, route, nslookup, dig, etc.)
• Distributed computing (load balancers, service clusters, server pools, communication via API, etc.)
• The high degree of organization and ability to manage multiple, competing priorities
• Ability to work in a Team environment

Nice-to-haves

• Python preferred
• Familiarity with Linux preferred

Benefits

• Estimated base salary range of $82,612 - $101,200 plus bonus and benefits