Sr Operational Insights Manager
T-Mobile - Bellevue, WA
posted 4 days ago
About the position
The Sr Operational Insights Manager is responsible for driving continuous improvement by leveraging data, analytical methods, and innovative business approaches to deliver actionable recommendations to leaders and partners. This role will identify, implement, and manage the right technology and systems, including an employee survey tool, to capture feedback and generate insights that enhance T-Mobile's enterprise delivery processes. By integrating survey outputs and diverse data sources, this manager translates insights into impactful strategies that drive organizational goals. The Sr Operational Insights Manager will play a critical role in shaping and optimizing how T-Mobile delivers value at scale.
Responsibilities
- Select, deploy, and manage systems, including employee survey tools, to gather feedback and generate actionable insights to improve enterprise delivery processes.
- Analyze diverse data sources to uncover trends, identify opportunities, and provide clear, actionable recommendations to leaders and stakeholders.
- Design, implement, and manage employee surveys to ensure meaningful data collection, and develop processes to translate survey outputs into strategies that enhance enterprise delivery.
- Create and present detailed insights, dashboards, and reports to leaders and stakeholders, ensuring clarity and alignment on recommendations and outcomes.
- Monitor the effectiveness of implemented processes and tools, adjusting strategies and solutions as necessary to meet evolving business needs.
- Partner with cross-functional teams to design and optimize processes, workflows, and tools that drive operational efficiency and align with organizational goals.
Requirements
- Bachelor's Degree in Quantitative, Business or computer-related field such as mathematics, econometrics, statistics, operations research, or computer science.
- 10+ years Related analyst work experience.
- SQL
- Database
- Microsoft Excel
- Microsoft Access
- Microsoft PowerPoint
- Communication
- At least 18 years of age
- Legally authorized to work in the United States
Benefits
- Medical, dental and vision insurance
- Flexible spending account
- 401(k)
- Employee stock grants
- Employee stock purchase plan
- Paid time off and up to 12 paid holidays
- Paid parental and family leave
- Family building benefits
- Back-up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short- and long-term disability
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service & home internet discounts
- Pet insurance
- Access to commuter and transit programs
