Sr. Operations Analyst

$98,860 - $126,060/Yr

Shake Shack Enterprises - New York, NY

Full-time - Mid Level

New York, NY

Food Services and Drinking Places

About the position

The Sr. Operations Analyst plays a crucial role in enhancing the financial performance of Shake Shack by identifying trends and creating actionable plans. This position involves performing complex analyses related to Labor, Cost of Goods Sold (COGS), and Operating Expenses (OpEx) to support Operations and Finance in prioritizing projects and system enhancements. The analyst serves as the primary contact for Operations leadership, providing insights and conducting ad-hoc analyses to address specific queries. A key responsibility includes leading the monthly Profit and Loss (P&L) review process and facilitating the creation and execution of action plans, which are then packaged for executive review. In this role, the Sr. Operations Analyst is expected to create and maintain recurring reports that drive actionable insights for the Operations team. Utilizing data analytics, the analyst proactively identifies insights and collaborates with operations to implement plans aimed at enhancing financial performance. The position also requires executing and refining the monthly Operations P&L review process, performing detailed analyses of Labor, COGS, and other OpEx to evaluate and recommend improvements in operational processes and standards. This may involve working directly in the restaurant to gain a comprehensive understanding of operations. The analyst will conduct analyses across various formats, sales volumes, regions, and groups of Shacks to ensure financial optimization. Additionally, the role includes performing ad-hoc analyses for Operations leadership, partnering with Business Intelligence and Data teams to develop automated reporting and analytics, and creating financial training resources. Acting as a liaison between Operations and Finance during the budget process is also a critical aspect of this position, ensuring accuracy and clarity in financial matters.

Responsibilities

• Create and maintain recurring reporting to drive actionable insights to the Operations team
• Use data analytics and reporting to proactively find insights and work with operations to implement plans to enhance financial performance
• Execute and enhance the monthly Operations P&L review process
• Perform Detailed Labor, COGS, and Other OpEx Analysis to evaluate and recommend operational process and standards
• Perform analysis across various formats, levels of sales volume, regions and other groups of Shacks to ensure financial optimization
• Perform Ad-Hoc analysis for Operations leadership (Regional Vice Presidents, COO)
• Partner with the Business Intelligence and Data teams to build out automated reporting and analytics for Operations and Finance teams
• Create Financial training resources
• Act as a liaison between Operations and Finance during the budget process to ensure accuracy and understanding

Requirements

• Bachelor's Degree
• 3+ years of related experience in restaurant/retail operations
• Strong knowledge of MS Office Applications, especially Excel
• Highly skilled with MS Excel and building dynamic financial models
• P&L Management Experience
• Functional understanding and knowledge of restaurant/retail operations procedures and processes
• Ability to work independently with little direct supervision
• Strong analytical and problem-solving skills
• Well organized, detail-oriented, and able to manage multiple projects simultaneously
• Strong communication skills with the ability to tailor based on audience and present confidently and cohesively
• Ability to partner with a range of cross-functional partners, some of whom may have little to no financial knowledge or training
• Understanding of current operational processes and procedures and ability to prioritize and organize pain points that need to be addressed