Public Consulting Group - Raleigh, NC
posted 2 months ago
Public Consulting Group LLC (PCG) is seeking a Senior Operations Analyst to join our Quality Assurance team. This position plays a crucial role in ensuring the quality and accuracy of Medicaid cost settlement and supplemental payment work. The Senior Operations Analyst will assist with quality assurance processes, review and improve existing quality control mechanisms, and create documentation such as guides and standard operating procedures. The role involves monitoring and tracking data received from providers, completing quality assurance checks for assigned projects, and performing quality reviews of work completed by other staff. Additionally, the analyst will assist in managing audits associated with school district providers, ensuring compliance and accuracy in all processes. In terms of leadership and supervision, the Senior Operations Analyst will organize and distribute work within the Quality Assurance team, provide supervision and support for junior staff, and contribute to decision-making and goal-setting for the team. The role also encompasses project management responsibilities, where the analyst will collect, manage, and document data flow on a large set of projects, monitor progress, and communicate with partners to ensure assignments are completed within timelines. Data management is a significant aspect of this position, as the Senior Operations Analyst will be responsible for larger-scale data management tasks that impact multiple projects. This includes assessing and transforming Excel data to be compatible with pre-defined templates, loading data into these templates, and validating data management tasks performed by junior team members. The analyst will also conduct financial analysis of cost reports, perform desk audits, and assist internal client teams with audit management. Client service is another critical component of this role, requiring effective communication with internal clients regarding data discrepancies, missing information, and upcoming deadlines. The Senior Operations Analyst will provide first-line client support and escalate issues as necessary. The position may also involve special projects as assigned, contributing to the overall success of the organization.