Public Consulting Group - Olympia, WA
posted 2 months ago
Public Consulting Group LLC (PCG) is seeking a Senior Operations Analyst to join our Quality Assurance team. This position plays a crucial role in ensuring the quality and accuracy of Medicaid cost settlement and supplemental payment work. The Senior Operations Analyst will assist with quality assurance processes, review and improve existing quality control mechanisms, and create documentation such as guides and standard operating procedures. The role involves monitoring and tracking data received from providers, completing quality assurance checks for assigned projects, and performing quality reviews of work completed by other staff. Additionally, the analyst will assist in managing audits associated with school district providers, ensuring compliance and accuracy in all processes. In terms of leadership and supervision, the Senior Operations Analyst will organize and distribute work within the Quality Assurance team, providing supervision and support for junior staff. This role will contribute to decision-making and goal-setting for the team, ensuring that all members are aligned with the project objectives and timelines. The analyst will also be responsible for project management, collecting, managing, and documenting data flow on a large set of projects, and monitoring progress while communicating with partners to complete assignments within set timelines. Data management is another critical aspect of this role. The Senior Operations Analyst will handle larger-scale data management tasks that touch many projects, assess and transform Excel data to be compatible with pre-defined templates, and validate data management tasks performed by junior team members. The analyst will also conduct financial analysis of cost reports, including trend analysis and variance analysis, and assist internal client teams with audit management. Client service is a key component of this position, requiring effective communication with internal clients about data discrepancies, missing information, and upcoming deadlines. The Senior Operations Analyst will provide first-line client support and appropriately escalate issues within the team. This role may also involve special projects as assigned, contributing to the overall success of the organization.