Sr. Operations Manager, Digital Business

$91,500 - $164,500/Yr

Evoqua Water Technologies - Pittsburgh, PA

Full-time - Mid Level

Pittsburgh, PA

10,001+ employees

Machinery Manufacturing

About the position

Join Xylem in the global mission to #LetsSolveWater! As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. Xylem is hiring for a Sr. Operations Manager of Digital Business to preferably be based in Pittsburgh, PA. This role could also be based out of any of our major locations in the US and allows for a flexible hybrid work schedule. As a Sr. Operations Manager of Digital Business, your responsibilities will focus on executing the operations of Xylem's digital business platform. The ideal candidate will have a business background that enables them to drive engagement and interact at the executive level, as well as a technical background to work with our engineering teams, service branches, and customers. Delivering value with our digital products is a must. An understanding of key IoT concepts and technologies is required. The ideal candidate should also be able to think strategically and analytically about business, product, and technical challenges. Lead the IoT team to create actionable insights that deliver value to the Field. The candidate will be able to build and convey compelling value propositions and work cross-organizationally to gain consensus. A keen sense of ownership, drive, and bias for action is a must.

Responsibilities

• Live our culture and exemplify our High Impact Culture to be inspired to innovate, empowered to lead and accountable to deliver.
• Partner with other growth centers to increase efficiency within their business.
• Develop a playbook for new business for DCC execution.
• Own operational responsibility for Xylem's Digital business.
• Manage a team including Digital Command Center and associated employees, IoT insights group, and New technology field deployment team and technicians.
• Oversee the digital command center ensuring value delivered to our customers.
• Optimize our user portal and intelligent automation that drive efficiency throughout our service organization.
• Provide operational objectives to the IoT platform development team.
• Establish a Digital Command Center space which incorporates all line of business.

Requirements

• Bachelor's degree in information technology, Business, Engineering or equivalent experience.
• 10+ years of cloud, IoT, or digital experience.
• 10+ years' experience in a project/program/engagement manager role in Business Strategy, Data Science, Intelligent Automation, AI.
• Experience managing a program enabled by Cloud platforms (Microsoft Azure, AWS, GCP, Data Bricks).
• Experience in process automation and data driven decision making.
• 10+ years of experience leading technical team(s) in a matrixed organization.
• Experience delivering complex solutions under a variety of delivery models.
• Ability to build and maintain relationships across business units; participate in cross-functional committees and build project committee schedules.

Nice-to-haves

• Understanding of IoT landscape and best practices in leveraging data and sensors.
• Ability to develop solution maps from business requirements.
• Written and verbal communication, including technical writing skills.
• Understanding of systems engineering concepts.
• General understanding of process water equipment, services and solutions.
• Leveraging data warehouses to create effective reporting (ETL).
• Ability to generate basic reports in Power BI.
• The ability to conduct cost/benefit analysis.
• Business case development.
• Modeling techniques and methods.

Benefits

• Flexible hybrid work schedule
• Competitive salary range of $91,500.00 - $164,500.00
• Opportunity to work in a global mission-driven company
• Engagement in innovative and sustainable solutions for water challenges