Sr. Operations Manager - Global Payment Operations Senior Fraud Team Manager

Bank of America - Richmond, VA

Full-time - Mid Level

Richmond, VA

Credit Intermediation and Related Activities

About the position

The position is responsible for managing a unit within Bank of America's Global Operations group, focusing on operational support for various lines of business. The role involves identifying and resolving complex problems, ensuring compliance with policies, and implementing new processes to enhance operational efficiency. The manager will oversee employee performance, development, and budget management while fostering an inclusive work environment.

Responsibilities

• Manages staffing levels and capacities, prioritizes employee development by providing effective coaching and training, and shares constructive feedback to drive Operational Excellence.
• Oversees end-to-end processes and ensures adherence to bank and regulatory policy and procedures when making decisions that impact various operations and product lines.
• Develops and analyzes procedures to enhance unit and/or product-related activities and oversees budget and expense management, reporting, and forecasting for designated areas.
• Implements improvements to drive the growth to the overall processes and identifies data, metrics, and key performance indicators to measure process effectiveness.
• Aligns bank priorities and strategies to employee metrics and goals, evaluates employee progress, and strives to recognize, encourage, and improve team performance to support an inclusive work environment.

Requirements

• 2+ years experience in people management
• 2+ years experience in process management
• Leadership skills, must be able to collaborate and influence over a variety of levels
• Strong attention to detail and problem solving skills
• Commitment to challenging the status quo and promoting positive change
• Highly motivated to succeed in a fast-paced environment
• Ability to develop team members to maximize their potential
• Effective planning, time management and organizational skills
• Excels in working among diverse viewpoints to determine the best path forward

Nice-to-haves

• Experience with Total Quality Management
• Six Sigma certified

Benefits

• Competitive benefits to support physical, emotional, and financial well-being
• Opportunities for learning and career growth
• Flexible work options