Sr Operations Manager (Hybrid Eligible)

Sierra Nevada Corporation - Shalimar, FL

Full-time - Senior

Remote - Shalimar, FL

Transportation Equipment Manufacturing

About the position

As a Sr Operations Manager, you will lead and oversee manufacturing operations, production control, and engineering functions to develop long-range strategic goals. Your role will involve translating customer requirements into effective manufacturing strategies, ensuring compliance with safety regulations, and managing departmental technology improvements. You will also be responsible for managing program teams, establishing key performance indicators, and promoting career development within the organization.

Responsibilities

• Manage program teams of Field Service personnel assigned to all SNC IAS programs
• Develop timely and accurate staffing plans
• Establish key performance indicators (KPIs) that define successful milestones, highlight achievement, and help in identification of performance gaps
• Promote career development by creating a learning environment with an emphasis on continuous organizational and skill development at all team member levels
• Collaborate cross functionally and indirectly lead support teams to ensure alignment and effectiveness of support provided to technician field teams
• Participate in customer meetings to evaluate service level delivery and represent field execution capabilities
• Manage all aspects of the field technicians' performance including training, productivity, efficiency, efficacy, quality control, safety, coaching, discipline, payroll, and timekeeping
• Hire and develop a best-in-class workforce
• Utilize a combination of management controls, including site visits, quality audits, customer surveys, and service KPI metrics, to measure the quality of service provided
• Develop improvement programs for service to meet company-wide expectations

Requirements

• Bachelor's degree in Supply Chain, Logistics or related field of study
• Typically, 10+ years of progressive operations management experience, which includes 6+ years of management experience
• Comprehensive understanding of and experience with the practical application of production/manufacturing principles, techniques, and warehousing best practices
• Ability to understand and interpret complex technical schematics, diagrams, blueprints, manuals and/or publications
• Advanced experience with materials management systems
• Previous supervisory experience; the ability to recruit employees, assign, direct, and evaluate their work and oversee the development and maintenance of staff competence
• Understanding of risk and opportunity management best practices
• Strong communication skills; oral and written
• Proficiency in the execution of the Project Lifecycle from inception to closeout with a strong emphasis on sustainment and sustainment engineering services
• Understands Earned Value Management principles
• Proficient in MS Office
• Ability to develop a program Integrated Master Schedule in accordance with program requirements
• An active Secret U.S. Security Clearance is required

Nice-to-haves

• Good understanding and knowledge of on-site field service, professional services and business development strategies
• Knowledge of Company product and service offerings and deliverables; Company operating planning and deployment processes; Company operational and financial standards and requirements; and Onboarding processes and deliverables
• Ability to satisfy customer requirements with appropriate resource management while creating a culture and operating environment where teams are inspired to meet performance objectives
• Experience managing a remote workforce
• Demonstrated ability to work under pressure to meet customer requirements and time expectations
• Strong organizational and time management skills; Ability to manage multiple projects simultaneously
• Technical integration experience with complex engineering designs and system production
• Ability to interview and select candidates for key positions/staffing needs
• Ability to develop strong cost and technical proposal volumes

Benefits

• Medical, dental, and vision plans
• 401(k) with 150% match up to 6%
• Life insurance
• 3 weeks paid time off
• Tuition reimbursement
• Annual incentive pay based upon performance