Sr Operations Manager (Hybrid Eligible)

$63,000 - $139,000/Yr

Sierra Nevada Corporation - Shalimar, FL

Full-time - Senior

Shalimar, FL

Transportation Equipment Manufacturing

About the position

The Sr Operations Manager at Sierra Nevada Corporation is responsible for overseeing and managing various manufacturing operations, including production control, product engineering, and inventory management. This role involves developing strategic goals, ensuring compliance with regulations, and translating customer requirements into effective manufacturing strategies. The position supports the ISR, Aviation, and Security business area, focusing on innovative solutions for high-performance systems.

Responsibilities

• Manage program teams of Field Service personnel assigned to all SNC IAS programs
• Develop timely and accurate staffing plans
• Establish key performance indicators (KPIs) that define successful milestones, highlight achievement, and help in identification of performance gaps
• Promote career development by creating a learning environment with an emphasis on continuous organizational and skill development at all team member levels
• Collaborate cross functionally and indirectly lead support teams to ensure alignment and effectiveness of support provided to technician field teams
• Participate in customer meetings to evaluate service level delivery and represent field execution capabilities
• Manage all aspects of the field technicians' performance including training, productivity, efficiency, efficacy, quality control, safety, coaching, discipline, payroll, and timekeeping
• Hire and develop a best-in-class workforce
• Utilize a combination of management controls, including site visits, quality audits, customer surveys, and service KPI metrics, to measure the quality of service provided
• Develop improvement programs for service to meet company-wide expectations
• Demonstrate passion for ideation and innovation, as well as motivating others to act by creating a shared sense of vision

Requirements

• Bachelor's degree in Supply Chain, Logistics or related field of study
• Typically, 10+ years of progressive operations management experience, which includes 6+ years of management experience
• Comprehensive understanding of and experience with the practical application of production/manufacturing principles, techniques, and warehousing best practices
• Ability to understand and interpret complex technical schematics, diagrams, blueprints, manuals and/or publications
• Advanced experience with materials management systems
• Previous supervisory experience; the ability to recruit employees, assign, direct, and evaluate their work and oversee the development and maintenance of staff competence
• Understanding of risk and opportunity management best practices
• Strong communication skills; oral and written
• Proficiency in the execution of the Project Lifecycle from inception to closeout with a strong emphasis on sustainment and sustainment engineering services
• Understands Earned Value Management principles
• Proficient in MS Office
• Ability to develop a program Integrated Master Schedule in accordance with program requirements
• An active Secret U.S. Security Clearance is required

Nice-to-haves

• Good understanding and knowledge of on-site field service, professional services and business development strategies
• Knowledge of Company product and service offerings