Sr. Operations Manager

G2 Secure Staffing - Denver, CO

Full-time - Mid Level

Denver, CO

Administrative and Support Services

About the position

The position is responsible for overseeing operations at an airport location, including hiring, training, payroll processing, and ensuring compliance with FAA/TSA regulations. The role requires strong leadership and customer service skills, as well as the ability to manage employee relations and maintain safety standards. The individual will act as a liaison between various stakeholders and ensure the implementation of safety management systems.

Responsibilities

• Responsible for overall duties at operation such as hiring/terminations, counseling, administrative duties, client relations, FAA/TSA relations, training, payroll processing, client invoicing, State licensing, scheduling, and employee relations.
• Ensure implementation of the Safety Management System (SMS).
• Implement safety plan for station.
• Maintain Quality Assurance oversight for operational issues relating to performance and safety, providing suitable corrective and/or preventative actions where necessary.
• Actively participate in the Safety Management System (SMS).
• Responsible for hiring all personnel for airport location.
• Act as a Customer Service Representative and manage all job functions.
• Assist personnel with all types of paperwork (new hire, insurance, training procedures, FAA regulation paperwork).
• Train/retrain all personnel on Airline/Airport procedures, safety procedures, and company policies and procedures.
• Complete and maintain personnel files on premises, while sending copy to main office.
• Monitor all Officer licenses/registrations ensuring compliance with all state and federal regulations.
• Monitor WOTC Program.
• Responsible for the scheduling of all airport employees ensuring adequate coverage at all times.
• Act as liaison among local airport/airline managers, FAA representatives, and company.
• Monitor the behavior and performance of all employees. Counsel and report employees whose performance or behavior falls below company standards.
• Termination of employees and forwarding appropriate reports to the state for license compliance.
• Responsible for all F.A.A. and company required reports.
• Remain constantly aware of the safety needs of airport locations.
• Responsible for monitoring paperwork. Report new hires, re-hires, terminations, and weekly payroll in a timely manner.
• Maintain good employee relations at Airport sites. Handle employee problems in an efficient and effective manner.
• Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs.
• Project a positive image and respond to inquiries from airlines, staff, and public in a courteous manner.
• Utilize appropriate communications channels and maintain records, reports, and files as required.
• Adhere to company policies and procedures and participate in achievement of company objectives.
• Perform quality assurance service audits as directed to conform to client specifications and/or procedures. Ability to analyze and trend audit results.

Requirements

• High school diploma or equivalent; college preferred.
• At least 3 years of progressive management experience.
• Operations, Airline or Hospitality experience required.
• Strong organizational and customer service skills.
• Knowledgeable regarding applicable local, state, and federal regulations related to the hiring process and employment.
• Strong verbal and written communications skills.
• Ability to work as a team while focusing on details.
• Ability to maintain the highly confidential nature of claims specialist work.
• Excellent communication skills.
• Strong computer skills; Word, Excel, data entry skills.
• Flexibility, multitasking and experience working in a changing environment.