Sr. Operations Manager

Amazon - Troutdale, OR

Full-time - Mid Level

Troutdale, OR

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Sr. Operations Manager is responsible for overseeing all budgetary, people development, and operational objectives within a Fulfillment Center. This role involves managing a team of Operations and Area Managers, ensuring performance objectives are met, and fostering positive employee relations. The Sr. Operations Manager will drive quality initiatives and process improvements to enhance operational efficiency and customer experience.

Responsibilities

• Drives creation of quality initiatives, process change initiatives, and other Lean initiatives to meet and exceed business plans.
• Responsible for the overall safety, quality, performance, and customer experience of either Inbound or Outbound operations.
• Sets and clarifies requirements and expectations for Operations and Area Managers, measures performance, provides feedback, and holds Ops Managers accountable.
• Leverages Operations and Area Managers by sourcing and nurturing ideas, rolling them into improvement plans for the functional area.
• Ensures best practices are shared across all departments, shifts, and the network.
• Works closely with support staff (HR, Finance, Facilities, Safety, IT, and other Sr. Operations Managers) to secure support and resources for projects.

Requirements

• Bachelor's Degree or 2+ years of Amazon experience.
• 7+ years of direct management experience in a manufacturing, production, or distribution environment.
• Prior experience with performance metrics, process improvement, and Lean techniques.
• Prior experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions, and termination.

Nice-to-haves

• Degree in Engineering, Operations, or related field and MBA preferred.
• Experience with a contingent workforce during peak seasons.
• Ability to handle changing priorities and use good judgment in stressful situations.
• Interest in long-term career development through assignments in multiple FCs across the nation.

Benefits

• Diverse and inclusive workplace
• Equal opportunity employer