Sr. Operations Manager

About the position

The Sr. Operations Manager at Amazon is responsible for overseeing all budgetary, people development, and operational objectives within the Fulfillment Center. This role involves managing a team of Operations and Area Managers, ensuring performance objectives are met, fostering positive employee relations, and building leadership capabilities within the team.

Responsibilities

• Drives creation of quality initiatives, process change initiatives, and other Lean initiatives to enable their functional area and ultimately the FC to meet and exceed business plan.
• Responsible for the overall safety, quality, performance, and customer experience of either Inbound or Outbound operations.
• Sets and clarifies requirements and expectations for Operations and Area Managers, measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departments.
• Leverages the Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.
• Takes proactive steps to ensure that best practices are shared across all departments, shifts, and among the network.
• Works closely with support staff (HR, Finance, Facilities, Safety, IT, and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives in their area.

Requirements

• Bachelor's Degree or 2+ years Amazon experience.
• 7+ years direct management experience, including a salaried workforce, in a manufacturing, production, or distribution environment.
• Prior experience with performance metrics, process improvement, and Lean techniques.
• Prior experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions, and termination.

Nice-to-haves

• Degree in Engineering, Operations, or related field and MBA preferred.
• Experience with a contingent workforce during peak seasons.
• Ability to handle changing priorities and use good judgment in stressful situations.
• Interest in long-term career development through assignments in multiple FCs across the nation.

Benefits

• Diverse and inclusive workplace
• Equal opportunity employer
• Workplace accommodations for disabilities