Sr. Ops Engineer, Deployment & Ramp, MSP Customer Experience, Mechatronics & Sustainable Packaging Customer Experience

$107,600 - $177,900/Yr

Amazon - Nashville, TN

Full-time - Mid Level

Nashville, TN

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Sr. Ops Engineer Deployment & Ramp role within the Mechatronics & Sustainable Packaging Customer Experience organization focuses on overseeing the deployment of MSP solutions across various sites. This position is crucial for ensuring the successful installation, commissioning, and performance ramp-up of products, while also driving continuous improvement in deployment processes. The role emphasizes customer satisfaction and requires collaboration with multiple teams to align on project goals and execution strategies.

Responsibilities

• Manage the development of project plans and technical solutions, including problem statements and resource requirements.
• Influence decisions on deployment and machine performance execution strategy to senior leadership.
• Own tactical planning for the installation of complex cross-functional projects, managing contractors and vendors.
• Define deployment plans and continuous improvement goals, setting standards and driving efficiencies in execution and performance.
• Communicate program execution and performance to stakeholders, consolidating inputs from various internal teams.

Requirements

• 5+ years of experience managing multiple large projects.
• Bachelor's degree in a relevant field.
• Strong technical background in automated or non-automated material handling equipment.
• Experience managing project portfolios, budgets, and decentralized resources.
• Ability to travel frequently, up to 75% domestically and occasionally internationally.
• Proficiency in Microsoft Office products and applications.
• Experience using CAD software (AutoCAD, REVIT, BIM 360, etc.).
• Experience with procurement of equipment.
• Experience in Robotics, Automation, distribution, manufacturing, logistics, or warehouse environments.
• Experience leading cross-functional teams/projects.
• Knowledge of project management tools (PPM, Clarity, MPP, or Jira).

Nice-to-haves

• Master's degree in engineering, mechanical, operations, supply chain, business administration, or equivalent STEM field.
• Experience in Lean Management, Six Sigma, and other operations engineering tools.
• 3 years leading ARS Fulfillment Outbound Operations.

Benefits

• Medical insurance
• 401(k) retirement plan
• Paid time off
• Employee discounts
• Tuition reimbursement
• Flexible work hours