Sr. Patient Account Rep - OU Health

OU Medicine - Oklahoma City, OK

Full-time - Entry Level

Oklahoma City, OK

10,001+ employees

Ambulatory Health Care Services

About the position

The Sr. Patient Account Representative at OU Health is responsible for various aspects of patient processing and accounts receivable functions, including billing, charge entry, collections, registration, and payment posting. This role involves ensuring accurate patient information is recorded, managing billing documentation, and resolving credit balances, all while providing excellent customer service to patients and insurance carriers.

Responsibilities

• Patient scheduling
• Patient registration
• Review patient admitting records and extract relevant information
• Record patient identification and demographic information in the computerized billing system
• Contact agency representatives to verify type and extent of coverage
• Perform charge entry and preliminary review of source documents
• Transcribe and verify data from source documents into the computer
• Generate cash totals and enter charges
• Balance batches by comparing batch proofs to source documents
• Work with various departments to obtain necessary documentation for billing
• Operate hospital information system terminal to obtain patient demographic and insurance information
• Complete processing of inpatient and outpatient documents
• Assist in resolving department problems with IDX billing
• Maintain records of charges, payments, and third-party charges
• Answer patient questions regarding statements and agency coverage
• Handle correspondence regarding collection activity
• Identify patient accounts for collection action
• Record CPT and ICD-9 codes on billing forms
• Initiate contact with patients and third-party carriers for follow-up
• Process incoming and outgoing mail and telephone calls
• Record results of communications in the billing system
• Contact insurance carriers regarding non-payment or improper payment of claims
• Review denials and interface with patients and physicians regarding billing operations
• Post receipts to proper patient accounts and compare batch proofs for accuracy
• Assist in reviewing and balancing IDX transaction reports
• Reconcile daily IDX receivables reports
• Prepare billing statements and refund check requests
• Post refund checks to patient accounts and mail with supporting documentation

Requirements

• 1.5 years of experience in Medical Billing
• Experience in Medical Collections
• Familiarity with Medical Billing Systems (IDX or other billing system)
• Attention to detail
• Excellent verbal and written communication skills
• Proficient with Microsoft Office tools

Benefits

• PTO
• 401(k)
• Medical plans
• Dental plans