About the position
As a Plasma Collection Specialist at CSL Plasma, you will play a crucial role in the pheresis procedure and plasma collection process. Your responsibilities will include performing all aspects of the procedure in compliance with Standard Operating Procedures (SOPs) and Food & Drug Administration (FDA) guidelines. This involves donor set-up, monitoring, and disconnecting donors after the procedure. You will be responsible for performing venipuncture on donors to initiate the pheresis process, evaluating vein performance, and making necessary adjustments to ensure a smooth and efficient donation experience. Your role is vital in maintaining product quality and ensuring donor safety throughout the donation process. In addition to technical skills, you will educate new donors about the therapeutic products derived from donated plasma, explaining the screening process, health tests, appointment systems, donation fees, and center policies. You will ensure that all donor inquiries are addressed promptly and professionally. Monitoring donor reactions is also a critical part of your job; you will assist with any adverse reactions and notify the appropriate staff as needed. You will utilize a Personal Digital Assistant (PDA) to document incidents during the pheresis process, including machine alerts and donor events, and will be required to perform equipment calibrations and maintenance checks as outlined in the SOPs. Your responsibilities will also include troubleshooting equipment failures, documenting incidents, and ensuring continuous donor flow on the donor floor. You may provide guidance and technical training to other staff members and will be responsible for collecting samples for testing. Accurate recording of donor data in the electronic management system is essential, as is maintaining a clean and efficient work environment while adhering to Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies. Confidentiality of all personnel and donor information is paramount, and you may be cross-trained in other areas to meet business needs. Bilingual skills may be required to better serve our diverse donor base. You will also perform other job-related duties as assigned.
Responsibilities
- Perform all aspects of the pheresis procedure and plasma collection, including donor set-up, monitoring, and disconnect.
- Perform venipuncture on donors to begin the pheresis process in compliance with SOPs and FDA guidelines.
- Evaluate vein performance of donors and make necessary corrections to expedite donation time and ensure product quality and donor safety.
- Educate new donors on the use of therapeutic products made from donated plasma and explain the screening process and center policies.
- Maintain alertness to any reactions by donors and assist or notify appropriate staff as necessary.
- Record incidents during the pheresis process using a Personal Digital Assistant (PDA).
- Perform calibrations and verify maintenance as outlined in SOPs, responding to complex equipment alarms or donor issues.
- Troubleshoot equipment failures and create incident documentation.
- Monitor donor flow on the donor floor to ensure continuous turnover and alert supervisors of any issues.
- Provide guidance and technical training to donor floor staff as required.
- Collect arm or whole blood samples from donors for testing.
- Ensure accurate recording of donor data in the electronic donor information management system.
- Understand policies and procedures associated with hyper immune programs at the center if applicable.
- Maintain a clean and efficient work environment, ensuring sufficient operating supplies are available.
- Follow all HSE and OSHA policies and procedures, promoting safety in all actions.
- Maintain confidentiality of all personnel, donor, and center information.
- May be cross-trained in other areas to meet business needs.
- Perform other job-related duties as assigned.
Requirements
- High school diploma or equivalent required.
- Minimum eighteen (18) months experience in a medical or health care environment preferred or equivalent combination of education and experience.
- Specialized medical or phlebotomy training preferred.
Nice-to-haves
- Bilingual skills may be required to meet the needs of the business.
Benefits
- Options for health care benefits, including choices of plans for medical, dental, and vision coverage.
- Company-provided basic life insurance and Short- and Long-Term Disability.
- Option to participate in CSL's 401(k) Savings Program.
- Paid Time Off (PTO) for use in connection with vacations, illness, and other personal business.
- Paid observed holidays as designated by the Company.
