Sr Planview Application Analyst (Remote)

$104,000 - $124,800/Yr

Randstad - Madison, WI

Full-time - Mid Level

Remote - Madison, WI

Administrative and Support Services

About the position

The Sr Planview Application Analyst will play a crucial role in supporting the Planview application by managing service tickets, enhancements, and configurations. This position is not a project management role but focuses on assisting the team with the implementation and enhancement of the application, ensuring alignment with business needs and operational workflows.

Responsibilities

• Lead the estimation of enhancement or support requests.
• Guide workflow design, configure and test system changes, and analyze technical issues.
• Liaise with business systems stakeholders and software vendor's implementation staff, ensuring alignment of business needs with delivery of systems changes.
• Develop an understanding of operational needs to set the direction for the organization's workflows; proactively identify opportunities to improve business workflow with technology improvements.
• Participate in training and work with end users.
• Troubleshoot problems and questions.
• Provide end-user support for issues entered into tracking systems.
• Review the status of projects and issues with project leadership.
• Provide mentorship for other peers and leadership to solve problems, even if it's outside of their normal responsibilities/scope.
• Be a leader on internal process design and documentation to drive continuous improvement for the IT department or team.
• Ability to work within normal business hours, as well as on-call, with potential for nights and weekends.
• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
• Support and comply with the company's Quality Management System policies and procedures.
• Regular and reliable attendance.
• Demonstrate flexibility with respect to changing end-user business needs.
• Work within a cross functional team.
• Apply strong problem-solving skills.
• Ability and willingness to take ownership of work activities and ensure that they are done in a timely, accurate and efficient manner.
• Ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks and to help others.
• Ability to communicate information clearly and concisely with project leadership, subject matter experts and key stakeholders.
• Ability to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressures.
• Ability and willingness to learn new software applications.
• Strong analytical skills, business intuition, and organizational ability.
• Excellent interpersonal and communication skills, ability to operate in a cross functional and complex matrix environment.
• Adaptable, open to change and able to work in ambiguous situations and respond to new information or unexpected circumstances.
• Ability to operate telephone system and computer keyboard and printer.
• Ability to work in front of a computer screen and/or perform typing for approximately 90% of a typical working day.

Requirements

• Minimum 3 years of experience in enterprise application support.
• Bachelor's degree in a relevant field.
• Experience with Planview PPM, ServiceNow, Monday.com, and Smart Sheets.

Benefits

• Health insurance coverage
• 401K contribution
• Incentive and recognition program