Sr. Pre-Sales Solutions Engineer (Mid-Market)

$152,100 - $202,800/Yr

Atlassian - San Francisco, CA

Full-time - Mid Level

San Francisco, CA

Publishing Industries

About the position

The Sr. Pre-Sales Solutions Engineer at Atlassian is a pivotal role focused on engaging with enterprise customers to understand their business challenges and demonstrate how Atlassian's products can provide effective solutions. This position involves collaborating with account teams and channel partners to optimize customer success, leading product demonstrations, and advocating for customer needs within the organization. The role requires a blend of technical expertise and strong interpersonal skills to build relationships and drive sales success.

Responsibilities

• Partner with account teams and channel partners with Fortune 500 customer accounts, tracking customer profiles and business problems.
• Participate in customer discovery to understand their current state and desired outcomes.
• Identify opportunities for cross-product/solution expansion.
• Investigate and assess client pain points.
• Be a product expert in the pre-sales process, articulating the value of Atlassian software.
• Lead compelling value-based demonstrations tailored to various stakeholders.
• Guide the customer's technical needs in the sales process to gain buy-in.
• Forge strong partnerships with account executives to discuss pipeline and opportunities.
• Document product feedback and competitive intelligence from customers.
• Continuously learn and refine pre-sales and product knowledge.

Requirements

• 5+ years of experience in a pre-sales capacity with enterprise customers.
• Excellent communication and strong presentation skills for multi-level audiences.
• Customer-centric mindset with a proven track record in building executive relationships.
• Ability to interpret complex business problems and deliver solutions.
• Comfortable in both business and technical contexts.

Nice-to-haves

• Experience with Atlassian products and solutions.
• Familiarity with enterprise sales processes.
• Strong problem-solving skills.

Benefits

• Health coverage
• Paid volunteer days
• Wellness resources