Sr. Process Owner Artificial Intelligence

$105,920 - $158,880/Yr

The Hartford - Charlotte, NC

Full-time - Mid Level

Remote - Charlotte, NC

10,001+ employees

Insurance Carriers and Related Activities

About the position

The Senior Process Owner for Artificial Intelligence at The Hartford will be responsible for leading the implementation of generative AI capabilities and driving continuous improvement in operational processes. This role focuses on leveraging advanced technologies such as Predictive Analytics and Machine Learning to enhance business processes and services. The position requires collaboration across various functions to ensure that customer and employee feedback is central to process changes, while also mentoring junior team members and fostering a culture of innovation.

Responsibilities

• Design, develop, and implement strategies for effective process management and continuous improvement.
• Lead the implementation of generative AI capabilities to transform business processes and services.
• Center Voice of Customer (VOC) and Voice of the Employee (VOE) in all process changes.
• Execute continuous improvement of operational processes using lean methodology.
• Create, manage, and update a Continuous Improvement Plan and process.
• Execute and manage continuous improvement projects and activities.
• Redesign processes into future state maps and translate them into continuous improvement activities.
• Partner with business leads to map current-state and maintain future-state business-process flows.
• Develop KPIs to determine the health of processes with business input.
• Collaborate with multiple business areas to develop innovative solutions for customer and employee needs.
• Communicate complex AI concepts to non-technical stakeholders clearly.
• Mentor junior team members and promote a culture of continuous learning and innovation.
• Facilitate workshops and meetings to gather requirements and feedback from various business units.
• Lead/support projects across Operations, validating business requirements and communicating project status.
• Assess project strengths and opportunities to drive efficiency and improvement.
• Manage and monitor project timelines to deliver desired outcomes.

Requirements

• Bachelor's degree or higher in Data Science, GenAI, or a related field.
• Minimum 2 years of strategic project management experience with Generative AI, Predictive Analytics, Machine Learning, and Automation Tools.
• Excellent written, oral, and presentation skills at all organizational levels.
• Strong ability to manage complexity and ambiguity.
• Technical expertise in leveraging technology to enhance business processes.
• Experience in developing measurement methodologies to evaluate business outcomes.
• Ability to thrive in a dynamic, fast-paced environment.
• Eager to embrace new challenges and acquire new skills as needed.
• Strong relationship-building skills and ability to influence others.
• Critical thinking skills with sound judgment and troubleshooting ability.
• Sound data analytics expertise with the ability to synthesize data and develop solutions.
• Strategic thinker with skills in hypothesis development and analysis.

Nice-to-haves

• Experience with process mapping software such as SkanAI and NICE NEVA Discover.
• Familiarity with Robotics Process Automation.

Benefits

• Competitive salary range of $105,920 - $158,880.
• Short-term and annual bonuses.
• Long-term incentives and on-the-spot recognition.
• Comprehensive health insurance coverage.
• 401k retirement savings plan with matching contributions.
• Flexible work arrangements including hybrid and remote options.