JPMorgan Chase - Plano, TX
posted 25 days ago
Full-time - Mid Level
Plano, TX
Credit Intermediation and Related Activities
About the position
The Senior Product Associate in Branch Operations - Teller Modernization plays a pivotal role in product development and optimization within a leading financial organization. This position focuses on leveraging user research and customer feedback to create innovative products and enhance existing offerings. The role involves collaboration with cross-functional teams to identify new product opportunities and ensure the successful execution of product features that meet customer needs.
Responsibilities
- Partner with the Product Manager to identify new product opportunities through user research and discovery.
- Plan for upstream and downstream implications of new product features on the overall product experience.
- Support the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap.
- Analyze, track, and evaluate product metrics including work to time, cost, and quality targets across the product development life cycle.
- Write requirements, epics, and user stories to support product development.
Requirements
- 3 years of experience or equivalent expertise in product management or a relevant domain area.
- Proficient knowledge of the product development life cycle.
- Experience in product life cycle activities including discovery and requirements definition.
- Developing knowledge of data analytics and data literacy.
- Intermediate experience in Banking Operations.
- Excellent numerical, analytical, and strategic problem-solving skills.
- Intermediate to expert level knowledge of JIRA and Confluence tools, with the ability to build dashboards and pull data for analysis.
Nice-to-haves
- Developed knowledge of the product development life cycle.
- Experience working with multi-level management and complex organizations.
- Full understanding of software development lifecycle best practices.
