Beacon Hill Staffing Group - Montpelier, VT

posted 2 months ago

Full-time - Senior
Montpelier, VT
Administrative and Support Services

About the position

Our client is seeking a talented Senior Product Manager / Business Analyst with a strong background in the tourism and theme park space. The ideal candidate will possess a robust business analyst, product owner, or analyst background, particularly in guest experience technology implementations, including access control systems. This role requires effective communication with key stakeholders, including C-suite executives, to develop comprehensive requirements and formal documentation that will facilitate the construction of technology solutions for new premier guest experiences and destinations. In this position, the successful candidate will be responsible for gathering technical and functional requirements, as well as creating capability matrices. The role demands clear written and verbal communication skills to lead requirements gathering meetings with senior-level executives effectively. The Senior Product Manager / BA will collaborate with key stakeholders, interfacing with directors, vice presidents, and critical technical resources such as solution architects to develop all technology solutions for new guest experiences, with a significant focus on access control. Additionally, this role involves ensuring that all technology solutions meet the gathered requirements and overseeing the successful deployment of these solutions for new guest experiences. Candidates who are looking for a creative role that allows them to develop innovative technology solutions impacting guest experiences while working closely with key organizational leaders will find this position particularly appealing.

Responsibilities

  • Gather and document technical and functional requirements for guest experience technology implementations.
  • Lead requirements gathering sessions with senior-level executives and stakeholders.
  • Develop formal documentation including Business Requirements Documents (BRDs) and capability matrices.
  • Interface with directors, vice presidents, and technical resources to develop technology solutions.
  • Ensure successful deployment of technology solutions for new guest experiences.
  • Communicate effectively with C-suite executives to align on project goals and requirements.

Requirements

  • 7+ years of experience as a Business Analyst, Project Owner, Operational Analyst, or Project Manager.
  • Professional experience within the hospitality, tourism, or theme park industries.
  • Proven experience leading requirements gathering sessions and documenting technical and functional requirements.
  • Experience interfacing and presenting directly to stakeholders, including C-level executives, VPs, and directors.
  • Experience gathering requirements for projects related to guest experiences, theme park build-outs, or access control devices.

Nice-to-haves

  • Experience with RFID, Magnetic Stripe, and/or implementing guest wristband technology.
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