Beacon Hill Staffing Group - Springfield, IL

posted 2 months ago

Full-time - Senior
Springfield, IL
Administrative and Support Services

About the position

Our client is seeking a talented Senior Product Manager / Business Analyst (BA) with a strong background in the tourism and theme park space. The ideal candidate will possess a robust business analyst, product owner, or analyst background, particularly in guest experience technology implementations, including access control systems. This role requires effective communication with key stakeholders, including C-suite executives, to develop comprehensive requirements and formal documentation that will facilitate the construction of technology solutions surrounding new premier guest experiences or destinations. In this position, the candidate will be responsible for gathering both technical and functional requirements, as well as creating capability matrixes. The role demands clear written and verbal communication skills, as the individual will lead requirements gathering meetings with senior-level executives. The successful candidate will interface with directors, vice presidents, and critical technical resources, such as solution architects, to develop all technology solutions for new guest experiences, with a significant focus on access control. The responsibilities extend beyond just gathering requirements; the candidate will also ensure that the technology solutions developed meet these requirements and oversee the successful deployment of these solutions for new guest experiences. This role is perfect for someone looking to be creative in developing innovative technology solutions that significantly impact guest experiences while collaborating with key organizational leaders.

Responsibilities

  • Gather technical and functional requirements from stakeholders, including C-suite executives.
  • Lead requirements gathering sessions and document technical specifications, BRDs, and capability matrixes.
  • Interface with directors, vice presidents, and technical resources to develop technology solutions for guest experiences.
  • Ensure that technology solutions meet the gathered requirements and oversee their successful deployment.
  • Communicate effectively with key stakeholders to ensure alignment on project goals and deliverables.

Requirements

  • 7+ years of experience as a Business Analyst, Project Owner, Operational Analyst, or Project Manager.
  • Previous professional experience within the hospitality, tourism, or theme park industries.
  • Proven experience leading requirements gathering sessions and documenting technical and functional requirements.
  • Experience interfacing and presenting directly to stakeholders, including C-level executives, VPs, and directors.
  • Experience gathering requirements for projects related to guest experiences, theme park build-outs, or access control devices.

Nice-to-haves

  • Experience with RFID, Magnetic Stripe, and/or implementing guest wristband technology.
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